Customer Service Executive

Country: [[filter13]]
Req ID: [[id]]
Job Type: [[filter10]]
Workplace Type: [[onsite_hybrid_remote]]
Seniority Level: [[cust_seniority_level]]
At Leviat, you can build a future with a lasting legacy.
As the global leader in construction accessories and engineered solutions, Leviat helps shape the built environment - responsibly, sustainably and at scale. With 60 locations worldwide, we combine global expertise with local insight to support some of the world’s most ambitious construction projects.
Our portfolio brings together trusted brands with decades of specialist experience in structural connections, reinforcement, anchoring and lifting systems. Together, we help make buildings safer, stronger and more efficient. Learn more about our business and trusted product brands at www.leviat.com
Working in partnership with architects, engineers and contractors around the world, we deliver innovative solutions and technical expertise that accelerate construction and enhance building performance.
At Leviat, expertise is valued, collaboration is encouraged and ambition is supported. Whatever your role, you will have opportunities to develop, specialise and make a meaningful impact on the built environment.
Our products are often unseen, yet essential; helping shape the places where people live, work and connect every day. Wherever construction demands precision, reliability and innovation, Leviat plays a critical role.
Own where your ambition can take you. With the support of a global business, you’ll be empowered to explore opportunities, grow your expertise and help build the future of construction.
PURPOSE OF THE ROLE
The Customer Service Executive is responsible for supporting the Sales Team to ensure that customers are well assisted and all enquiries are responded in timely manner.
KEY TASKS & RESPONSIBILITIES
Processing Customers Order accurately and timely i.e. generating Sales Quotation, Sales Order, Delivery Order & Sales Invoice, communicating with team member in the supply chain ensuring stock availability and ability to meet customer delivery schedule. Responsible for all sales/customer support activities and oversee daily order processing;
Communicate both with internal and external customers i.e. updating customer on delivery schedule. Support the Sales Team to ensure that customers are well assisted and all enquiries are responded in timely manner. Handling all customer complaints and addressing the same professionally and instantly;
Up-Selling actively promote associate products when responding to customer’s enquiry;
Maintain relationship with clients by providing support, information, and guidance, researching and recommending new opportunities and service improvements;
Customer Database Management registering new customer, update customer information, generating quotation / pricing proposal to client, ensuring data integrity in the platform.
Customer Logistics Management: Project Logistics starting with opening LC, all commercial formalities as per the customer Purchase Order for the product underlined and co-ordinate with Purchase & Logistics team for effective and timely deliveries to their warehouse| Construction Site;
Be the key coordinator for advance information to Project/ Operations Teams for Site installation basis Logistics flow communication from Purchase/ Logistics team;
Up-keep of clients database and update and maintain proper filing system to ensure documents are traceable in an efficient manner;
It is not possible to enumerate all duties, but your scope covers all Sales Support and Customer Service related responsibilities. Your duties will also extend to other de

Employment type
Full Time