Ecommerce Manager

E-commerce Operations Executive
Location: Siliguri, West Bengal
Employment Type: Full-time
Experience: 1–3 years preferred
About the Role
We are looking for an E-commerce Operations Executive to manage the day-to-day operations of our brand across major e-commerce platforms.
The ideal candidate should have hands-on experience with Amazon, Flipkart and Shopify, be comfortable working with sales and order dashboards, and have good command of English communication and MS Excel.
This is a hands-on role for someone who is organised, detail-oriented and capable of taking ownership of daily e-commerce operations.
Key Responsibilities
Manage day-to-day operations across Amazon, Flipkart and Shopify
Process and monitor customer orders, cancellations, returns and refunds
Monitor marketplace dashboards and ensure orders are processed within timelines
Handle customer queries and coordinate for resolution of complaints
Monitor returns, RTOs, cancellations and order-related issues
Maintain and update product listings, prices, inventory and product information
Monitor inventory availability and coordinate with the internal team to avoid stock-outs
Track sales, orders, returns and other important marketplace metrics
Prepare daily/weekly sales and operations reports
Work extensively on MS Excel / Google Sheets for data management and reporting
Coordinate with courier/logistics partners and marketplace support teams when required
Raise and follow up on marketplace issues, claims and cases
Identify operational errors and ensure timely corrective action
Coordinate with internal teams for smooth order fulfilment and customer service
Maintain accurate records of marketplace transactions and operational activities
Required Skills
Hands-on knowledge of Amazon Seller Central
Hands-on knowledge of Flipkart Seller Hub
Working knowledge of Shopify
Good knowledge of MS Excel / Google Sheets
Good understanding of e-commerce orders, returns, cancellations and inventory
Strong written and verbal communication skills
Good command of English language
Ability to communicate professionally with customers, marketplace support teams and internal teams
Good attention to detail and accuracy
Ability to work with numbers, reports and large amounts of data
Good problem-solving and follow-up skills
Who We Are Looking For
The candidate should be someone who:
Takes ownership of assigned work
Can work independently after initial training
Is comfortable working on multiple dashboards and systems
Has a structured approach to daily tasks
Follows up until an issue is resolved
Is comfortable communicating in English over email and calls
Understands that e-commerce operations require accuracy, speed and consistent follow-up
Qualification
Graduate in any discipline
1–3 years of experience in e-commerce operations / marketplace operations / online sales operations preferred
Candidates with relevant hands-on experience on Amazon, Flipkart and Shopify will be preferred
Location
Siliguri, West Bengal
Important: This is an office-based role in Siliguri.

Work arrangement
No