Lead Business Systems Analyst (Salesforce)

About the Role
We're hiring a Lead Business Systems Analyst to connect business stakeholders and technology teams and own end-to-end functional delivery for enterprise application work on a Salesforce-based platform. You'll convert business needs into clear, testable requirements and ensure delivered solutions meet the intended process, data, and system outcomes. This is a hands-on lead role with accountability for complex work and functional leadership across teams.
Key Responsibilities
Business and Systems Analysis
Own business systems analysis for assigned support work, enhancements, and projects from intake through production
Lead stakeholder discussions to define business outcomes, current/future processes, business rules, data needs, and acceptance criteria
Translate business needs into process flows, functional requirements, user stories, workflows, data mappings, and interface requirements
Analyze production issues and proposed changes across business processes, system behavior, data, applications, and integrations
Identify functional gaps, dependencies, risks, and decisions that must be resolved before development begins
Solution, Delivery, and Quality
Work with product owners, architects, administrators, developers, QA, and delivery partners to evaluate solution options and confirm alignment with approved requirements
Maintain traceability from business objective through solution decisions, test coverage, and business acceptance
Review functional deliverables at key stages and drive resolution of incomplete, unclear, or misaligned work
Support backlog refinement with business impact, dependencies, risks, and effort input
Define functional test scenarios and expected results; confirm test plans/scripts cover approved requirements
Support SIT, UAT, defect triage, business acceptance, release readiness, and post-production validation
Functional Leadership and Transformation
Provide functional oversight of work delivered by internal and external technology teams
Lead business systems analysis for platform consolidation, migration, integration, and customer experience transformation initiatives
Apply consistent analysis standards and review critical artifacts across workstreams
Present findings, options, recommendations, risks, decisions, and escalation needs to senior stakeholders
Required Experience and Skills
8+ years as a Business Analyst or Business Systems Analyst supporting enterprise applications or transformation initiatives
Hands-on experience analyzing and delivering changes within Salesforce-based environments, including connected applications and integrations
Strong experience in requirements elicitation, process analysis, user stories, acceptance criteria, data mapping, and interface requirements
Ability to assess how a proposed change affects business processes, applications, data, integrations, users, and downstream systems
Working knowledge of APIs, integrations, data models, and data flows sufficient to collaborate with technical teams
Experience across the full application lifecycle — production support, enhancements, Agile delivery, testing, releases, post-production stabilization
Experience overseeing work delivered by external partners or managed service teams against defined requirements
Ability to facilitate discussions, resolve ambiguity, and drive decisions with business and technology stakeholders
Ability to manage multiple priorities independently with ownership through completion
Clear written and verbal communication suitable for delivery teams, business stakeholders, and senior leadership
Preferred Experience
Salesforce consolidation, org migration, or integration across multiple Salesforce environments
Websites, customer portals, or web/mobile applications within a broader customer experience ecosystem
Content management or digital experience platforms (Adobe Experience Manager, Sitecore)
Marketing technology platforms (Salesforce Marketing Cloud, Marketo)
Transformation programs spanning multiple applications, business units, vendors, or technology platforms
Location: Remote (India)
Employment Type: Full-time

Work arrangement
Yes