Business Analyst

We are seeking an ambitious, client-focused Business Analyst (Pre & Post Sales) to join our IT and Cloud Solutions team in Jaipur. In this hybrid role, you will play a crucial part in the entire client lifecycle—from identifying and generating new business opportunities (Pre-Sales) to ensuring smooth client onboarding, relationship management, and account growth (Post-Sales).
Key Responsibilities:1. Pre-Sales & Business Development:
Conduct industry and competitor research to identify prospective B2B clients and decision-makers.
Generate high-quality leads through multi-channel outreach including cold calling, email marketing, networking, and professional platforms.
Plan and execute outbound campaigns to create awareness and initiate business discussions.
Nurture prospective leads through consistent communication and timely follow-ups.
Collaborate with senior sales and technical teams for seamless lead qualification and deal closure.
Maintain accurate records of all outreach activities and track sales pipeline progress in the CRM.
2. Post-Sales & Client Onboarding:
Manage end-to-end customer onboarding to ensure smooth service activation and technical handover.
Act as the primary point of contact for customer queries, service updates, and operational concerns.
Coordinate cross-functionally with Technical, Sales, Billing, and Operations teams to resolve client issues promptly.
Keep customers informed with proactive updates regarding issue resolution, timelines, and deliverables.
Build and maintain long-term client relationships to achieve high customer satisfaction and retention rates.
3. Account Management & Revenue Expansion:
Proactively understand existing clients' business needs and IT infrastructure requirements.
Recommend relevant Web Hosting, Cloud Infrastructure, Dedicated Servers, and Technology solutions.
Identify and convert upselling and cross-selling opportunities within the assigned customer portfolio.
Monitor service renewals, contract upgrades, and account health in the CRM system.
Candidate Profile & Qualifications:
Education: Bachelor’s / Master’s degree in Computer Science, IT, Business Administration, Commerce, or related fields (BCA, MCA, B.Tech, BBA, MBA, B.Com).
Experience: 0 – 1 Year (Freshers with strong English communication and a keen interest in IT sales/client servicing are welcome).
Communication Skills: Excellent written and verbal English communication with strong conversational and presentation abilities.
Relationship Building: Natural ability to build rapport, handle client discussions empathetically, and de-escalate concerns.
Technical Aptitude: Basic understanding of web technologies, hosting, domains, or cloud solutions is preferred (training will be provided).
Analytical Mindset: Detail-oriented, organized, and proficient in using CRM software, spreadsheets, and online research tools.

Work arrangement
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