Key Account Manager - CA

Job Description
Account Management
Developing and maintaining long-term engagements with Pet Clinics (veterinarians) and pet owners and other stakeholders
Drive our Company product scientific knowledge at Pet Clinics and to pet owners.
Identifying Account Stakeholders and understanding their perspectives on our Company, our competitors
Identifying short and long-term business opportunities
Developing a plan for the Account that contains the account needs and perspectives as well as considers competitive and business challenges.
Leverage cross-functional internal resources to maximize potential.
Drive relevant omnichannel communication to increase number of contacts with our customers.
Defining account metrics and a tracking plan and regularly update the performance.
Maintain professional and technical knowledge through review of professional publications, establishing networks and drawing on inhouse product and industry expertise.
Maintain high level of expertise with the evolving portfolio of products, services, pricing, competition, market and industry trends
Qualifications, Skills, & Experience
Education Bachelor’s degree in Veterinary Medicine, Marketing, or related field.
Experience minimum 3 years of experience in sales, key account management, or business development, preferably in Animal Health, Veterinary Pharmaceutical, Pet Care, or FMCG industries, with a proven ability to manage strategic accounts and build strong relationships with veterinarians, pet shops, associations, and KOLs.
Technical Knowledge Strong knowledge of the Companion Animal market, animal health products, veterinary customer channels, account management principles.
Communication Skills Excellent written and verbal skills; ability to effectively communicate scientific and commercial information to veterinarians, pet retailers, and key stakeholders.
Analytical Ability Demonstrated ability to analyze sales performance, market opportunities, customer insight, and competitive trends to develop strategic account plans and achieve business objectives.
Collaboration Ability to work cross-functionally with sales team, SCM, finance, communities, veterinarians and KOLs.
Tools Proficient in CRM systems, Microsoft Excel, PowerPoint, and sales analytics tools for account planning, forecasting, and performance tracking
Required Skills
Account Management, Commercial Contract Negotiations, Customer Needs Assessments, Customer Satisfaction, Identifying Sales Opportunities, Key Account Management, Market Analysis, Operational Delivery, Poultry Management, Product Knowledge, Sales Strategy Development, Sales Target Achievement, Sales Team Management, Sales Training, Veterinary Sciences
Preferred Skills
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status
Regular
Relocation
VISA Sponsorship
Travel Requirements
Flexible Work Arrangements
Remote
Shift
Valid Driving License
Hazardous Material(s)
Job Posting End Date
10/25/2026
A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Requisition ID R417857

Work arrangement
Yes