Customer Support & Payment Representative – Junior | Russian & English

Role for Hiring: Customer Support & Payment Representative – Junior | Russian & English
Direct Report to: Customer Support and Payments Team Lead
Work Set-up: Remote – available across Serbia, Albania, Macedonia, Kosovo, Montenegro, Bosnia and Herzegovina, Croatia, Slovenia, Hungary, Slovakia, Poland, and Czech Republic | Independent Contractor
Contract: 1 year, renewable based on performance and business needs
Schedule: 8-hour shift; must be amenable to work on shifting schedules (morning/mid/night rotation), weekends, and holidays | 2 rest days per week.
Main Duties and Responsibilities:
· Provide multilingual customer support and translate communications as needed.
· Assist in researching and resolving customer issues using available tools and resources.
· Manage client accounts by updating notes and maintaining accurate records.
· Help investigate and address transaction discrepancies promptly.
· Monitor customer activity to detect and report potential fraud or misuse.
· Assist in adjusting transactions in customer accounts as necessary.
· Support the production of reports on trends and patterns to identify areas for service improvement.
· Contribute to Identifying and recommending improvements to ongoing processes.
· Enhance the quality of customer-facing communications.
· Collaborate with colleagues to resolve recurring issues.
· Process transactions within established standards and SLAs.
· Participate in daily security checks to prevent fraudulent activities.
· Report potential risks associated with high-risk transactions.
· Support the team and projects as required
Skills & Qualifications:
· Ability to think critically and draw from experience to make decisions
· Computer literacy
· Care in dealing with sensitive information
· Ability to understand both written and oral instructions in both English and Russian
· Ability to write, read and speak in the required languages
· Ability to deal with ambiguity and identify customer's needs
· The ability to organize and manage multiple priorities
· Ability to independently research solutions and solve problems
· Strong customer orientation
· Excellent interpersonal and communication skills
· Performance driven and a strong team player
· Fluent and advanced skills both oral and in specialized languages would be an asset
· High school diploma required
· Flexible and has the ability to quickly adjust to frequent process and information changes.
Knowledge & Experience:
· Minimum of 3 years in a position with relevant experience would be an asset
· Knowledge of Sportsbook industry would be an asset
· Basic office skills including knowledge of Microsoft Word and Excel.
Apply by sending your CV to contractor.corner24@gmail.com, don’t miss the chance to join our growing global team and make an impact from anywhere in the world!

Work arrangement
Yes