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IT Support Engineer (L1/L2) – Onsite
Immediate to 15 days Joiners Only
Salary range:- 3LPA to 4LPA
Location -Mumbai
We are looking for a skilled and customer-focused IT Support Engineer to provide L1/L2 technical support for desktops, laptops, peripherals, and end-user systems in an enterprise environment. The ideal candidate should have hands-on experience in troubleshooting hardware, software, and basic network-related issues while ensuring timely ticket resolution and SLA compliance
.Key Responsibilities
Provide L1/L2 support for desktops, laptops, printers, and peripheral device
Diagnose and troubleshoot hardware, software, and operating system issue
Support Windows and Mac OS environments, software installations, updates, and patching
Handle basic networking issues including Wi-Fi, VPN, LAN, DNS, and DHCP troubleshooting
Manage device lifecycle activities such as allocation, configuration, tracking, refresh, and decommissioning
Support onboarding and offboarding activities including user account setup and system configuration
Use tools such as Intune and SCCM for device management and software deployment
Manage support tickets, prioritize incidents, and ensure SLA adherence
Maintain accurate asset inventory and technical documentation
Escalate complex technical issues to L3/support teams when require
Required Skill
Strong knowledge of desktop and laptop troubleshooting
Experience in Windows/Mac OS support
Understanding of networking fundamentals and remote support tool
Hands-on experience with ticketing systems and IT support process
Exposure to Intune, SCCM, Active Directory, or Office 365 is preferred
Good communication and problem-solving skill
Experience
L1 Support: 1–3 Year
L2 Support: 3–5 Year
Location
Mumbai
Work Type
Onsite
Work arrangement
No
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