Key Account Officer

Location : Mumbai
Experience - 4-5 years
Working days: 5 days
Work Mode : Onsite
Interested candidate can send their updated resume to swathi.s@mcube.com
Roles & Responsibilities.
The ability to explain complex information clearly and simply ·
Good sales, retention and negotiation skills ·
Interact with the customers ·
Answer the queries of customers and resolve their issues ·
Enhance customer experience and foster relationships ·
Improve credibility and create customer loyalty · Attention to detail ·
The ability to analyses and research information ·
Providing help and advice to customers using your organisation's products or services; ·
Communicating courteously with customers by telephone, email, letter and face-to-face; ·
Handling customer complaints or any major incidents, ·
Keeping accurate records of discussions or correspondence with customers; · Develop feedback or complaints procedures for customers to use · Handling escalations ·
Maintaining cordial relations with clients · Improving customer service procedures, policies, and standards for your organisation or department; · Meeting with other managers to discuss possible improvements to customer service

Work arrangement
No