Product Manager

As a Platform Product Manager on the Digital Workflows (ServiceNOW) team, you define the vision, strategy, and multi-year roadmap for workflow platform capabilities and services.
You'll partner closely with engineering, architecture, design, data, and business stakeholders to deliver scalable, reusable solutions in a regulated environment. You own outcomes end-to-end—from discovery and prioritization through delivery, adoption, and continuous optimization.
Job responsibilities
Define and drive a multi-year roadmap for enterprise identity platform capabilities and services
Translate strategic vision into clear product requirements, user stories, and prioritized backlogs
Lead discovery to understand customer and business needs and validate product direction
Prioritize work based on business value, customer impact, risk reduction, reuse, feasibility, and strategic alignment
Partner with engineering, architecture, design, and data teams to deliver scalable services and application programming interfaces (APIs)
Establish platform standards, integration patterns, onboarding processes, and operating models
Minimize one-off solutions by designing reusable capabilities that scale across teams and journeys
Drive adoption of platform capabilities across channels and experiences and support enablement as needed
Partner with risk, compliance, legal, cybersecurity, and privacy stakeholders to meet regulatory and control requirements
Track and communicate key performance indicators (KPIs) and use insights to drive continuous improvement
Communicate priorities, trade-offs, risks, and progress to senior stakeholders and executive leadership
Where required construct detailed implementation plans
Required qualifications, capabilities, and skills
Applied advanced experience or equivalent of product management experience or equivalent experience in technology or product delivery
Demonstrated success launching and scaling technology products, platform capabilities, or major features
Proven ability to define product strategy and translate it into multi-year roadmaps and executable plans
Strong understanding of enterprise platforms and modern architecture concepts, including APIs, microservices, cloud technologies, data, and integration patterns
Ability to design for enterprise-scale reuse and capability-based delivery
Strong analytical, organizational, and problem-solving skills with comfort navigating ambiguity
Excellent stakeholder management skills with ability to influence across a matrixed organization
Strong written and verbal communication skills, including executive-level storytelling and presentations
Strong understanding of risk, controls, security, privacy, resiliency, and regulatory considerations in a regulated environment
Bachelor’s degree
Use of AI capabilities
Preferred qualifications, capabilities, and skills
ServiceNOW experience or similar workflow technologies
Implementation of AI capabilities
Platform product management experience within banking, financial services, financial technology, or another regulated industry
Experience evaluating third-party technology solutions, including build-versus-buy decisions
Experience managing vendor relationships
Advanced degree and/or relevant certifications