Loftware spectrum/ Java tech

Goals and deliverables
Application Support & Deployment
Perform application installation, configuration, and environment setup across enterprise environments.
Manage deployments and runtime configurations on Payara and Apache Tomcat application servers, supporting Contratech, IUCLID, Chesar, QSAR
Execute application version upgrades and Java upgrades, ensuring compatibility and minimal disruption.
Support desktop/client-side application installations and upgrades where applicable.
For Loftware Spectrum application:
Troubleshoot deployment/configuration issues and coordinate fixes with internal teams and vendors as required.
Troubleshoot printers and configuration within the application, and on-site physical printers as required.
Troubleshoot print output issues and data mapping issues, template errors asrequired.
Production Support (L2/L3)
Provide L2/L3 production support ensuring business continuity and minimal downtime.
Perform incident management activities: triage, investigation, resolution, workaround implementation, and closure.
Conduct root cause analysis (RCA) for recurring/high-impact issues and drive corrective/preventive actions.
Work effectively in a global support model across time zones, including planned support windows as required.
Maintain clear, timely, and customer-friendly communications during incidents and service disruptions.
Learn and enhance /implement new business rules/technique of labeling and loftware spectrum
Server & Database Management
Support administration and troubleshooting of application server environments (Payara, Tomcat).
Perform basic SQL activities related to application configuration, validation, and operational support.
Support DerbyDB and coordinate with teams for external database integrations/configurations.
Assist with performance observations, log analysis, and stability improvements in production environments.
Security & Compliance (SSL/TLS/PKI)
Implement and maintain SSL/TLS configurations, including certificate deployment/renewal aligned to security policies.
Support PKI certificate handling processes (installation, chain validation, expiry tracking, troubleshooting).
Assist with user access controls and application security configurations as per organizational standards.
Ensure changes align with security requirements and contribute to audit readiness through evidence/documentation.
Loftware Spectrum / Label Management
Provide operational and technical support for Loftware Spectrum, ensuring reliable label execution and printing services.
Design and maintain label templates and printing solutions as needed by business functions.
Develop and support business rules/scripts using JavaScript/ECMAScript within Loftware workflows where applicable.
Manage integrations, workflows, automation processes, printing/device configurations, and label execution components.
Configure and maintain Loftware security roles and access management in line with compliance needs.
Stakeholder Management & Documentation
Partner with IT Services, business users, operations, and vendors to manage incidents, changes, and deployments.
Provide clear status updates, impact assessments, and resolution communications to stakeholders.
Coordinate System Integration Testing/User Acceptance Testing.
Create and maintain operational documentation (runbooks, deployment steps, RCA notes, known errors, and knowledge articles).
Promote teamwork and knowledge sharing, supporting continuous improvement and standardization.
Required Qualifications & Experience
Minimum 3+ years of experience in application support / technical specialist roles supporting Java-based applications.
Hands-on experience with Apache Tomcat and/or Payara Server.
Loftware Spectrum experience (required).
Knowledge of Java and scripting using JavaScript / ECMAScript.
Understanding SQL and database configurations (including DerbyDB exposure).
Experience implementing/supporting SSL, TLS, and PKI certificates in enterprise environments.
Exposure to production support practices including incident management and RCA.
Certifications are a plus (e.g., Java, ITIL, security/certificates, Loftware-related, or relevant infra/platform certifications).
Key Skills
Strong troubleshooting and analytical skills with a structured approach to incident resolution.
Communication: clear, timely updates to technical and non-technical stakeholders across geographies.
Customer focus: service-oriented mindset with attention to user experience and operational impact.
Teamwork: effective collaboration between support teams and cross-functional stakeholders.
Ownership: accountable for outcomes, follow-through on actions, and proactive risk identification.

Work arrangement
No