Manager, People Operations

We're looking for a Manager, People Services & Operations to own and scale the systems, processes, and platforms that power our employee experience from the moment someone becomes a candidate through offboarding. This person will drive process improvements and automation, oversee global mobility and right-to-work operations, and serve as a key escalation point for complex or sensitive employee cases, all while managing a small People Services team.
The ideal candidate understands how People Operations, immigration, payroll, benefits, and compliance intersect across regions and can build scalable processes that deliver a consistent employee experience while managing risk.
What You'll Do
Lead, empower, and coach a small but mighty People Services team dedicated to seamless daily case management and high-impact projects while fostering continuous engagement and career development
Oversee service desk management, SLA oversight, ticket quality, CSAT, and continuous improvement
Establish and maintain data integrity processes, audit schedules, documentation, and compliance controls
Manage day-to-day Workday operations, including addressing escalated issues using consistent application of HR policies, owning process changes with operational excellence, and ensuring timely, accurate issue resolution ahead of payroll deadlines
Support and continuously improve global mobility programs, including immigration case coordination, relocations, cross-border transfers, visa support, right-to-work compliance, and mobility-related employee changes
Establish scalable workflows, service standards, communication protocols, and documentation for global mobility and employee lifecycle processes
Optimize processes across onboarding, offboarding, global mobility, and broader People Operations workflows
Identify and implement opportunities for automation, efficiency, and improved employee and manager support
Partner with Payroll, Tax, Employment Legal, IT, Talent, Security and external immigration providers, and business leaders to resolve complex, sensitive, or ambiguous employee matters
Partner closely with People Success on employee matters, business initiatives, and operational improvements, translating business needs into scalable People Services solutions and providing insights, guidance, and support/expertise
What We're Looking For
4+ years of experience in HR/People Operations, HRIS, People Services, global mobility, or a related field; people management experience preferred
Experience supporting global mobility programs, immigration processes, right-to-work compliance, international hiring, relocations, or cross-border employee changes
Hands-on experience with Workday and HR service or ticketing platforms such as Serval, JIRA, ServiceNow, or similar
Understanding of how immigration, payroll, tax, benefits, and employment compliance intersect during global employee moves
Demonstrated experience managing service operations, including SLA tracking, data integrity, audits, workflow optimization, and automation
Experience leading or supporting system migrations, process harmonization, automation initiatives, or global mobility program improvements
Strong organizational skills and a track record of managing complex, detail-intensive workstreams without losing sight of deadlines or accuracy
Sound judgment and discretion when handling ambiguous, sensitive, or confidential employee matters
Excellent cross-functional communication skills and the ability to build effective partnerships across Payroll, Tax, Legal, IT, Talent, external providers, and business leaders
Demonstrated ownership, intellectual curiosity, and a proactive approach to resolving complex, ambiguous challenges
Navan uses AI-assisted Automated Employment Decision Tool (Metaview) to assist with evaluating resumes against job qualifications for this role. All final decisions are made by human recruiters and hiring managers.
Human oversight: Metaview does not automatically reject candidates or make final hiring decisions. Our recruiters and hiring managers review all outputs and make the final hiring decision regarding every application.
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