COMMERCIAL COORDINATOR (BDM)

About K Line
K Line is a leading OEM white-label clear aligner manufacturer, partnering with dental brands, DSOs, orthodontist networks, and aligner distributors to manufacture and deliver high-quality clear aligners under our partners' own brands — serving a growing client base across 50+ countries.
The Role
We're hiring a Commercial Coordinator to provide day-to-day operational and administrative support across our entire Business Development pipeline. This is a dual-lane role: keeping our Sales team focused on closing by handling setup and admin, and supporting our Key Account Manager with ongoing monitoring, follow-up, and communication for retained VIP accounts. You'll touch every new customer that comes through BDM — even accounts that eventually hand off to Customer Champions pass through you during initial setup and onboarding, making this a highly visible, central role on the team.
Main Responsibilties
Support the Sales team directly with customer activation, setup, and communication
Work closely with the assigned Senior Sales & Onboarding Specialist to deliver a smooth customer experience from pitching through threshold achievement
Engage directly with new customers to gather technical or operational information that supports sales enablement
Support the full sales process — pitching, follow-up, first case submission, and reaching target revenue threshold
Handle non-technical follow-up and administrative queries from new customers during early setup
Chase outstanding contracts, annexes, and documentation from customers and internal stakeholders to keep onboarding timelines on track
Track and flag accounts approaching handover thresholds using live CRM/revenue data
Manage regular, low-complexity follow-up communication with all accounts, escalating anything strategic to the Key Account Manager
Monitor case volumes, order status, and revenue progression, proactively flagging stalling or at-risk accounts rather than waiting to be asked
Maintain accurate, up-to-date CRM records for all assigned accounts
Own fulfillment and shipment tracking monitoring across all accounts, resolving delays directly with Production/Logistics
What You'll Bring
Strong administrative and coordination skills, ideally from a sales operations, customer success, or account support background
Comfort juggling multiple accounts and stakeholders at different stages simultaneously
CRM proficiency and a habit of keeping records clean and current
A proactive, detail-oriented mindset — you flag risk before you're asked to
Clear written and verbal communication across customers, sales, and internal teams (production, logistics)
How to Apply
Interested candidates should send their CV to hr@clearxaligners.com, mentioning "Commercial Coordinator (BDM)" in the subject line.

Work arrangement
Yes