Manager - Retail Franchisee Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India’s leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly ‘Digital India’ by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best.
VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees.
VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law.
VIL is an equal opportunity employer committed to diversifying its workforce.
Role
Franchise Lead
Function / Department
Retail
Location
Delhi
Job Purpose
Overall responsibility for activities at all
Franchise stores in a zone spanning customer service, sales and revenue targets across all products (voice – postpaid/ prepaid, data etc.)
Key Result Areas/Accountabilities
Achieve sales target for all products (Voice-
Postpaid/ prepaid, data, VAS, handsets etc.) across Vodafone Idea Mini Stores(VIMS) in a zone
Ensure and monitor quality of acquisition through VIMS
Ensure availability of stock at VIMS while adhering to norms
Deliver overall revenue targets through VIMS channel
Achieve total target for up-selling and cross-selling
Facilitate roll-out of VIMS (incl. selection of partners, location etc.) and meet expansion targets
Coach channel partners to improve efficiency and adherence to processes
Resolve VIMS-specific issues within specific timelines
Keep channel partner motivation levels high through regular reviews of performance
Core Competencies, Knowledge, Experience
Minimum 8 years of experience in Customer Handling /Retention Management
Must be able to communicate with peers and seniors in the system well and convincingly.
Strong data and analytical skills. With a keen eye for detail & identifying process gaps & driving improvement
Logical Thinking and good in sighting and analytical skills
Prior telecom experience mandatory
Must Have Technical / Professional Qualifications
Graduate in any field
Data analytics and process improvements
Excel and Presentation skills
Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

Work arrangement
No