Associate Operations Client Partner

The Client Operations Associate is responsible for managing operational client requests, analyzing retail sales data, and ensuring high-quality service delivery through effective stakeholder collaboration and problem resolution.
Responsibilities:
Client Ownership
Accountable for the timely and accurate resolution of operational client requests and issues, including direct client communication
Own MSD tickets resolving operational requests through close cross‑functional collaboration, supported by an efficient workflow
Build positive relationships e.g. to effectively facilitate meetings, provide assistance, and remove obstacles related to back office activity through networking
Attend and contribute to internal meetings on clarification of root causes, etc., and escalations/wellness-related incl. improvement plans preparation
Lead regular operations and quality review sessions with Data Ops, and manage escalation meetings with clients in close alignment with Customer Service
Use available operational tools to perform all necessary verifications and investigations
Deliver high‑quality solutions to clients in a timely manner. Translate client requirements into internal tasks, confirm target delivery dates, and coordinate and monitor internal execution through to final delivery
Data Analysis
Responsible for analysis of sales data from key high street retailers
Investigation of sales data that looks atypical to determine root cause
Working with the team to ensure strict deadlines for Client Deliveries are met, establishing quality problems and promptly correcting
Must be comfortable with working with large data sets, identifying and analyzing trends
Additional tasks
Support activities related to internal initiatives and transformational projects
Maintain documentation and best practices
Requirements:
High skill level within Microsoft office suite, particularly data manipulation within Excel
Knowledge of VLOOKUP, Pivot Tables would be and advantage
Effective written and verbal communication skills in English (B2 or higher)
Ability to understand and analyze data
Must have a systematic, logical approach to problem solving
Proven experience of learning new systems
Able to uphold quality standards
Critical thinking
Excellent organizational and prioritization skills
Ability to maintain good working internal relationships
Team player as this role is supporting a small team
Excellent communication skills – withing the team and internal/external Clients
We offer:
Food vouchers € 62
Additional Medical Insurance, incl Prophylactics, Outpatient care, Inpatient care, еxpenses for medications and medical products
Life Insurance
Multisport card (self-funded by the employee)
A Hybrid model of working: 3 days of the week you work from home (home office), 2 days from the office.
Additional paid leave of 3 days in case of no overdue leave days from previous year
Free access to LinkedIn Learning platform
In addition:
Working in an international organization, once you become a specialist in your field, you can count on numerous programs offering development or relocation to other departments or countries. Your development is important to us!
Stable employment in a dynamic and international environment with an established position on the market.
Volunteer time off (Global Volunteer Day)
Free Employee Assistance Program (EAP) – confidential counselling for emotional well-being
Office located close to the city center, easily accessible by public transportation

Employment type
Full-time

Work arrangement
Hybrid