Live opening · Posted 3 days ago
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Description supplied by the original job listing.
WNS Global – Customer Support Executive, Pune
Process: Voice / Chat / Email
Experience: 1–10 years
Qualification: Graduate
Key Responsibilities
Handle customer queries through Voice, Chat and Email channels.
Provide accurate and timely resolutions while maintaining high customer satisfaction.
Follow process guidelines, SOPs and quality standards.
Maintain proper documentation and update customer information.
Achieve defined TAT, CSAT, AHT and quality targets.
Required Skills
Excellent English communication and customer-handling skills.
Good typing and written communication skills for Chat & Email.
Basic computer knowledge and ability to work on multiple systems.
Customer-focused attitude with good problem-solving skills.
Willingness to work in rotational shifts / rotational week-offs.
Work arrangement
No
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