NOC Lead - EV Charger

We’re Hiring: NOC Lead
Location: Gurgaon, Haryana, India
Experience:
• Sr. Engineer: 4–7 years
What You'll Be Doing
Monitor RMS dashboards to detect EV charger issues and coordinate timely resolution.
Analyze real-time charger data to identify anomalies, failure trends, and recurring issues.
Support the Customer Support team by diagnosing technical issues remotely through RMS.
Troubleshoot and resolve field issues remotely and through on-site visits when required.
Simulate field scenarios in the lab to replicate, investigate, and debug reported issues.
Ensure timely remote firmware deployment, monitor firmware performance, and recommend improvements.
Identify chargers exhibiting abnormal behaviour for detailed root cause analysis.
Implement corrective and preventive actions to minimize charger downtime and improve fleet reliability.
Collaborate with R&D by providing data-driven insights and supporting issue resolution.
Analyze charger performance data and recommend hardware, firmware, or software improvements.
Drive continuous improvements in the RMS platform by proposing new features, UI enhancements, and automation capabilities.
Develop and optimize remote monitoring, alerting, and self-healing mechanisms using rule engines and notifications.
Integrate EV chargers with customer/OEM backend systems and support commissioning activities.
Coordinate with customers on RMS-related issues, technical queries, and performance reviews.
Prepare weekly/monthly charger health, uptime, and performance reports for management and customers.
Present technical findings, failure analysis, and recommendations to internal stakeholders.
Train Customer Support, Sales, Marketing, and new employees on product functionality, RMS usage, and new features.
Create and maintain troubleshooting guides, SOPs, and technical documentation.
Your Profile
Diploma/B.Tech in Electrical Engineering, Electronics & Communication, Mechatronics, or related discipline.
4–7 years of experience in EV Charging, Technical Support, Field Service, NOC, RMS Monitoring
Strong analytical and troubleshooting skills with the ability to perform root cause analysis.
Familiarity with Remote Monitoring Systems (RMS), CMS, or similar monitoring platforms.
Understanding of EV charging systems, OCPP, networking fundamentals, firmware updates, and backend integrations is preferred.
Experience working with data analysis tools such as Excel, Power BI, or SQL is an advantage.
Ability to interpret logs, identify trends, and convert operational data into actionable insights.
Excellent communication and presentation skills with the ability to interact with customers and cross-functional teams.
Self-driven, customer-focused, and willing to travel for field support when required.
Technical Skills
EV Chargers (AC/DC)
OCPP 1.6/2.0
RMS Monitoring
Firmware Upgrade Management
Root Cause Analysis (RCA)
Log Analysis
Excel/Power BI
Technical Documentation
Data Analytics

Work arrangement
No