Account Manager

Company Description S&S Activewear is a leading distributor of apparel and accessories, offering more than 80 brands and an extensive warehouse network across the U.S. and Canada. The company focuses on driving the future of branded merchandise by challenging what’s possible, moving quickly, and innovating to help customers stay competitive. S&S Activewear builds strong relationships by listening closely to customers, understanding their pressures, and responding to their need for speed and reliability. These insights guide ongoing investment in technology and smarter, customer-centric solutions. As a result, S&S Activewear is known for industry-leading inventory, supply chain excellence, responsive customer service, and business tools that provide a continuous advantage in a fast-moving market.
Role Description The Account Manager is a full-time, remote position. This position is responsible for supporting the outside sales rep in Michigan, managing and growing a portfolio of customer accounts, building long-term relationships, and serving as the primary point of contact for customer needs. Day-to-day responsibilities include responding to inquiries, providing product and pricing information, and proactive selling. The Account Manager will monitor account performance, identify opportunities for upselling and cross-selling, and proactively address service issues to maintain high customer satisfaction. This role also involves using company tools and systems to track activities, prepare reports, and support data-driven decision-making.
Qualifications
Experience in account management, customer service, or sales within a fast-paced distribution, apparel, or related industry.
Strong relationship-building and communication skills, with the ability to collaborate effectively with customers and internal teams.
Proficiency with CRM or account management software, order entry systems, and standard office tools (e.g., Microsoft Office or similar).
Solid organizational and time-management skills, with attention to detail and the ability to handle multiple accounts and deadlines.
Problem-solving and negotiation skills, with a focus on delivering solutions that align with customer needs and business goals.
Ability to contribute positively to a team-oriented, inclusive work environment.
Prior experience in wholesale distribution, apparel, or branded merchandise is preferred but not required.
High school diploma or equivalent required; an associate or bachelor’s degree in business, marketing, or a related field is a plus.
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Work arrangement
Yes