Customer Service Representative

The Customer Service Representative is responsible for driving the revenue and brand awareness in the industry by selling AWP portfolio of products, rentals and services through public/private bids and e-commerce. This position is an active, hands-on role focusing on establishing new accounts, growing existing accounts, and meeting or exceeding sales and margin targets.
Key Responsibilities
Conduct outgoing phone calls to prospective customers
Compose and send e-mail correspondence to prospective customers
Manage incoming e-mail correspondence and inquiries generated from e-commerce sales
Answer incoming telephone inquiries from prospective and existing customers generated from e-commerce sales
Coordinate quotes for public and private bids
Inform customers of current promotions or special sales
Manage and track e-commerce leads and sources in database
Analyze and summarize sales trends for sales management team
Assist customers with navigating website and placing orders online
Successfully learn our products and services
Convey the company’s focus on safety to employees and customers
Creatively work with team members on sales strategies
Relentlessly create and drive weekly sales plan
Stress Statewide network of companies delivering quality and on-time service
May conduct product training for customers
Perform all other duties as assigned
Qualifications
2-5 years proven success in submitting and winning bids, e-commerce sales, prospecting, and telemarketing experience a must
Experience in construction, traffic control or infrastructure industries preferred
Strong presentation and communication skills, both written and oral, bilingual a plus
Excellent computer and internet mining skills and experience with lead tracking software
Strong customer orientation; experience developing strong partnerships by understanding and anticipating customer’s business needs; ability to qualify prospects
Experience in developing quotes and preparing sales analysis reports for management
Must be results-driven, friendly, tenacious, work independently and have a positive “make it work” attitude
High energy and self-motivated
Must be able to sit for long periods of time
Extensive computer and telephone use Team focused and support the company direction

Employment type
Full-time

Work arrangement
No