Patient Placement Counselor

Utilizing a customer centered approach, meet with qualified applicants to complete a face-to-face or over the phone assessment to determine diagnosis, appropriate facility and level of care. Manage the applicant, referent, family members or other stakeholder’s questions or needs during the pre-admission process, including education on the treatment experience, patient expectations and provide appropriate referrals to any service offered within Hazelden Betty Ford’s system. Work collaboratively with other disciplines to ensure a smooth conversion from applicant to admitted patient. - Conduct assessments to determine program appropriateness and level of care recommendation. - Create a client/customer focused experience for...