Field Service Engineer

Field Service Engineer – CNC / Industrial Machinery
We are partnering with a global manufacturer of advanced automation equipment and CNC machine tool accessories to identify a Field Service Engineer to support customers throughout the Midwest. The company designs and manufactures highly engineered equipment used alongside CNC lathes and other machine tools in industrial manufacturing environments.
This is a hands-on, customer-facing position responsible for the installation, maintenance, troubleshooting, repair, and technical support of industrial machinery at customer facilities.
Key Responsibilities
Install and configure new machinery and equipment at customer facilities
Perform preventive maintenance, inspections, repairs, and equipment upgrades
Diagnose and troubleshoot mechanical, electrical, and electronic issues
Interpret machine alarms and use diagnostic tools/software to identify problems
Work with HMI parameters and machine configurations
Perform software updates and equipment adjustments as required
Complete hands-on mechanical work, including equipment modifications and machine interfacing
Replace components and parts to minimize customer downtime
Provide technical training to machine operators and maintenance personnel
Maintain detailed service documentation and reports through the company CRM
Communicate professionally with customers and provide updates throughout service visits
Work independently in the field while collaborating with the broader technical service team
Ideal Background
Approximately 5+ years of experience within CNC machinery, machine tools, industrial maintenance, or field service
Experience as a CNC Maintenance Technician, CNC Service Technician, Field Service Technician/Engineer, CNC Machine Operator, or similar
Strong understanding of mechanical, electrical, and electronic systems
Experience troubleshooting and servicing CNC machinery or related industrial equipment
Familiarity with CNC lathes, turning equipment, bar feeders, or machine tool accessories is highly preferred
Comfortable working with HMIs, machine alarms, diagnostics, and software updates
Strong hands-on mechanical troubleshooting and repair abilities
Ability to work independently at customer facilities
Strong communication and customer service skills
Associate/2-year degree in Electromechanics, Automation, or a related technical discipline preferred; equivalent hands-on experience will also be considered
Location
Candidates should be based within the Midwest, with particular interest in candidates located in:
Ohio: Columbus, Cleveland, Sandusky, Fremont, Tiffin, Marion, Mansfield, Ashland, Wooster, Canton, Kent, Warren, Mentor
Indiana: Indianapolis, Gary, Valparaiso
Illinois/Wisconsin: Greater Chicago area, Rockford, Aurora, Naperville, Milwaukee, Racine, Kenosha and surrounding areas
This is an excellent opportunity for someone with a strong CNC/machine tool background who enjoys hands-on troubleshooting, working directly with customers, and operating independently in a field-based environment.
Interested in learning more? Please apply or reach out directly for a confidential conversation.

Work arrangement
Yes