Delivery Manager – India Business

Delivery Manager – India Business
Location
Hyderabad, India
Function
India Staffing Delivery
Reports to
Associate Director
Experience
10+ years in domestic staffing, including 3+ years in a delivery leadership role
Job Summary
The Delivery Manager – India Business will lead end-to-end recruitment delivery for requirements generated by business development and existing client accounts. The role is accountable for building a high-performing delivery team, translating client demand into practical hiring strategies, improving speed and quality of fulfilment, and delivering a consistently strong stakeholder experience. The successful candidate will combine hands-on knowledge of the India staffing market with disciplined operational management, data-led decision-making, and strong client partnership skills.
Key Responsibilities
Delivery leadership: Own recruitment delivery across assigned India business accounts and ensure fulfilment against agreed priorities, timelines, quality standards, and service levels.
Team management: Lead, coach, and develop recruiters and team leads; set clear goals, allocate workloads, review performance, and build succession capability.
Recruitment strategy: Convert client requirements and workforce plans into sourcing, screening, assessment, and closure strategies suited to the India talent market.
Client partnership: Build trusted relationships with client stakeholders and hiring managers, clarify requirements, manage expectations, and provide timely delivery updates and market insights.
Pipeline governance: Review requisition health, ageing, funnel conversion, recruiter productivity, offer status, joining risk, and fulfilment forecasts through regular operating reviews.
Quality and compliance: Maintain consistent screening, documentation, candidate communication, data privacy, and statutory or client-specific compliance standards throughout the hiring lifecycle.
Stakeholder collaboration: Partner with business development, account management, sourcing, operations, HR, and finance teams to align capacity, priorities, commercials, and delivery commitments.
Process improvement: Identify bottlenecks, standardize effective practices, improve turnaround time, and use automation and recruitment technology to strengthen efficiency and candidate experience.
Escalation management: Anticipate delivery risks, resolve account or candidate issues promptly, and implement corrective actions to protect client relationships and business outcomes.
Market intelligence: Track talent availability, compensation trends, competitor hiring, location dynamics, and emerging skill demand across India, and convert insights into actionable recommendations.
Resource and budget management: Plan team capacity, manage delivery resources responsibly, and support profitability through efficient deployment and vendor usage.
Key Success Measures
Requisition fulfilment and closure ratio
Time to shortlist, time to offer, and time to join
Submission-to-interview, interview-to-offer, and offer-to-join conversion
Ageing control and hiring forecast accuracy
Client satisfaction, service-level adherence, and escalation closure
Recruiter productivity, quality, retention, and capability development
Candidate experience and compliance accuracy
Required Qualifications and Experience
10+ years of experience in the India domestic staffing industry, with at least 3 years in a Delivery Lead, Delivery Manager, or comparable people-management role.
Demonstrated success managing full-cycle recruitment delivery for multiple clients, accounts, business units, or high-volume hiring programs.
Strong understanding of India hiring practices, talent markets, sourcing channels, compensation dynamics, and applicable recruitment compliance requirements.
Proven ability to lead recruiter teams, manage performance, coach for capability, and create accountability for outcomes.
Strong client-facing communication, stakeholder management, negotiation, and expectation-setting skills.
Hands-on experience with applicant tracking systems, job portals, sourcing platforms, recruitment analytics, and productivity tools.
Ability to interpret recruitment data, identify root causes, and translate insights into practical actions.
Sound commercial awareness, operational judgment, problem-solving ability, and a strong orientation toward targets and deadlines.
Bachelor’s degree in business, human resources, or a related discipline.
Preferred Qualifications
Experience delivering IT, professional, or specialist staffing mandates in the Indian market.
Exposure to managed services, recruitment process outsourcing, or large enterprise staffing programs.
Experience managing distributed teams, multi-location delivery, or rapid scale-up assignments.
Relevant postgraduate qualification or certification in human resources, recruitment, or project management.
Leadership Attributes
Ownership and accountability
Customer focus and business partnership
Data-driven execution
Clear communication and decisive leadership
Adaptability in a fast-paced environment
Commitment to quality, integrity, and continuous improvement

Work arrangement
No