Solution Architect - Microsoft Dynamics 365 CRM & ERP

We are seeking an experienced and highly skilled Solution Architect with deep expertise in Microsoft Dynamics 365 CRM, Power Platform, and ERP solutions. The ideal candidate will have extensive hands-on experience designing and implementing enterprise-scale solutions, leading digital transformation programs, and architecting end-to-end CRM and ERP ecosystems.
The candidate should possess strong experience in Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service, Marketing, Customer Insights), Power Pages, Power Automate, Dataverse, Azure Integration Services, and have successfully led Salesforce to Dynamics 365 migration programs or greenfield Dynamics 365 implementations from inception to go-live.
Key Responsibilities
Solution Architecture & Design
Define end-to-end solution architecture for Dynamics 365 CRM and ERP implementations.
Conduct discovery workshops and translate business requirements into scalable solution designs.
Create architecture blueprints, integration designs, data migration strategies, and security frameworks.
Define enterprise-grade architecture aligned with Microsoft's best practices and industry standards.
Lead solution reviews and ensure technology alignment with business objectives.
Dynamics 365 CRM & ERP Implementation
Architect and deliver solutions across:
Dynamics 365 Sales
Dynamics 365 Customer Service
Dynamics 365 Field Service
Dynamics 365 Marketing/Customer Insights
Dynamics 365 Finance & Operations
Project Operations
Design CRM and ERP processes supporting end-to-end business operations.
Define future-state architecture and transformation roadmap.
Salesforce to Dynamics 365 Migration
Lead Salesforce assessment and migration initiatives.
Define migration strategy for:
Accounts, Contacts, Leads
Opportunities
Cases
Activities
Custom Objects
Knowledge Base
Integrations
Perform gap analysis between Salesforce and Dynamics 365 capabilities.
Design migration approach, cutover plans, and data reconciliation strategies.
Power Platform Architecture
Design and govern enterprise Power Platform solutions.
Architect and implement:
Model-Driven Apps
Power Pages
Power Automate
Dataverse
Power BI
AI Builder capabilities
Establish governance, security, licensing, and ALM processes.
Integration & Azure Architecture
Design integrations using:
Azure Integration Services
Azure Functions
Service Bus
Logic Apps
Event Grid
API Management
REST/SOAP APIs
Architect integrations with SAP, Salesforce, ServiceNow, ERP systems, telephony platforms, and third-party applications.
Ensure secure, scalable, and high-performing integrations.
Data & Security Architecture
Design Dataverse architecture and data models.
Define security roles, business units, teams, field-level security, and governance controls.
Establish master data management and data quality frameworks.
Define enterprise security and compliance standards.
Technical Leadership
Lead cross-functional teams consisting of Functional Consultants, Developers, Integration Architects, and Business Analysts.
Provide architecture governance and technical mentorship.
Conduct design reviews, code reviews, and solution assessments.
Drive adoption of best practices and innovation.
Required Skills & Experience
Dynamics 365 CRM
10-15+ years of experience in Microsoft ecosystem.
8+ years of experience in Dynamics 365 CRM/CE architecture.
Strong experience across all CRM modules:
Sales
Customer Service
Field Service
Marketing/Customer Insights
Omnichannel
Customer Voice
Power Platform
Power Pages
Power Automate
Dataverse
Power Apps (Model-Driven & Canvas Apps)
Power BI
Application Lifecycle Management (ALM)
Dynamics ERP
Working knowledge of:
Finance & Operations
Supply Chain Management
Procurement & Sourcing
Sales & Distribution
Inventory Management
Project Operations
Technical Skills
Azure Cloud Services
Azure Functions
Logic Apps
API Management
DevOps
SQL Server
C#
Plugins
JavaScript
Custom APIs
Web APIs
Enterprise Integration Patterns
Migration Experience
Must have successfully delivered one or more of the following:
Salesforce to Dynamics 365 Migration
Legacy CRM to Dynamics 365 Migration
End-to-End D365 Greenfield Implementation
Multi-country CRM Transformation Programs
Preferred Qualifications
Microsoft Certified:
Dynamics 365 Solution Architect Expert
Power Platform Solution Architect Expert
Azure Solutions Architect Expert
TOGAF certification preferred.
Experience in large enterprise transformation programs.
Experience with Agile and Hybrid delivery methodologies.
Key Competencies
Enterprise Solution Architecture
Stakeholder Management
Executive Communication
Pre-Sales & Solutioning
Requirement Discovery Workshops
Business Process Transformation
Technical Leadership
Problem Solving
Client Engagement
Delivery Governance

Work arrangement
Hybrid