IT Operations Specialist

IT Operations Specialist – Key Responsibilities & Requirements
Position Overview
Act as the primary IT support contact for employees in the Berlin office, ensuring a seamless end-user experience.
Support local and global IT infrastructure, workplace technologies, automation initiatives, and operational processes.
Manage hardware provisioning, SaaS administration, user lifecycle activities, and IT service delivery.
Collaborate with global IT teams to align on policies, processes, tools, and best practices.
Deliver a high-quality, customer-focused IT experience that enables employees to work efficiently and securely.
End User Support
Provide first and second-line IT support for hardware, software, accounts, access, and workplace technology issues.
Support employees throughout onboarding, day-to-day operations, and offboarding.
Troubleshoot MacOS, Windows, mobile devices, SaaS applications, and collaboration tools.
Escalate complex issues while maintaining ownership, communication, and follow-through.
Deliver a responsive, customer-centric support experience with a focus on user satisfaction.
Device Lifecycle Management
Provision, configure, deploy, and recover end-user devices, with a strong focus on Mac environments.
Manage IT asset inventories and maintain accurate lifecycle documentation.
Support device enrollment and management through Jamf, Microsoft Intune, and similar endpoint management platforms.
Coordinate hardware upgrades, replacements, and refresh programmes.
Systems & User Administration
Manage user provisioning and deprovisioning across business applications and SaaS platforms.
Support Identity & Access Management (IAM) processes using Okta, Google Workspace, Microsoft 365, and related technologies.
Maintain and update IT documentation, procedures, and knowledge base articles.
Assist with operational improvements, standardisation projects, and service enhancement initiatives.
Workplace Technology & AV Support
Provide support for meeting room technology and collaboration platforms.
Troubleshoot Google Meet rooms, Logitech conferencing equipment, displays, peripherals, and connectivity issues.
Escalate advanced AV issues to specialist support teams when required.
Support events, meetings, and conference room readiness activities.
Candidate Profile
Proven experience in IT Support, IT Operations, or Service Desk environments.
Strong troubleshooting skills across MacOS, Windows, mobile devices, SaaS applications, and workplace technologies.
Hands-on experience with tools such as Jamf, Intune, Kandji, Okta, Google Workspace, Microsoft 365, Jira, Zendesk, and ServiceNow.
Advanced MacOS administration and end-user support experience.
Excellent communication, customer service, and stakeholder management skills.
Ability to work independently, prioritise workload, and manage multiple tasks in a fast-paced environment.
Preferred Certifications
CompTIA A+
CompTIA ITF+ (IT Fundamentals)
Google IT Support Professional Certificate
Microsoft Certified: Endpoint Administrator Associate
Jamf Certified Associate
Okta Certified Professional
WHO WE ARE:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
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