Store Manager

About Us: CAI is a contemporary footwear brand creating stylish, cruelty-free footwear for the modern Indian woman. Our collections blend trend-forward designs with everyday comfort, bringing a fresh, accessible approach to premium fashion.
Location: Mall of India, Noida
Working Model: Full-time, onsite
Working Days: 6 days a week, with a rotational weekly off between Monday and Thursday
Timings: Rotational shifts - 10:00 AM-7:00 PM or 1:00 PM-10:00 PM
Budget: 35 to 40k per month, depending on experience
Experience: 3-5 years
Role Overview: We are looking for a hands-on Store Manager to take ownership of CAI’s store at Mall of India, Noida. You will lead store performance, ensure smooth operations and create a welcoming shopping experience while maintaining the brand’s service and presentation standards.
Key Responsibilities:
Sales & Customer Experience
Achieve store sales targets through daily planning, individual target allocation and active selling
Monitor conversion rates, average bill value and units per transaction to identify and address performance gaps
Offer personalised guidance on product selection, sizing, fit and styling, with relevant upselling and cross-selling
Resolve customer concerns and exchanges in line with company policies, and encourage repeat business through relationship-building and follow-ups
Store Operations & Inventory
Oversee opening and closing procedures, POS billing, cash handling and daily reconciliation
Manage stock receipts, transfers and replenishment, ensuring accurate records and availability of key styles and sizes
Conduct stock counts and audits, resolve discrepancies and minimise stock loss or damage
Track fast- and slow-moving products and coordinate stock requirements with warehouse and merchandising teams
Maintain visual merchandising, pricing accuracy, stockroom organisation and store hygiene
Ensure adherence to company processes and mall requirements, escalating maintenance or operational issues promptly
Team Management & Reporting
Plan rosters, weekly offs and breaks to maintain adequate floor coverage
Conduct team briefings and coach staff on product knowledge, selling skills and customer service
Review individual performance, provide feedback and address attendance or conduct concerns
Lead by example on the shop floor, supporting the team during peak hours
Submit sales and operational reports, sharing customer feedback, product demand and action points with head office
Coordinate with internal teams and mall management for promotions and store activities
What You’ll Bring:
A track record of achieving retail sales targets and supervising a store team
Practical knowledge of inventory control, cash reconciliation and branded retail processes
Familiarity with POS and inventory systems, along with basic Excel and reporting skills
Clear communication, sound judgement and confidence in handling customers and day-to-day challenges
Availability to work rotational shifts, weekends and public holidays, with a weekday off
Why Join CAI:
Take on an ownership-driven role with a contemporary footwear brand
Work closely with the brand team and contribute to its retail growth
Build your leadership experience in a customer-focused environment

Work arrangement
No