Salesforce Product Manager

G MASS are seeking a Salesforce Product Manager to join a leading global financial services firm, playing a key role in the build-out of a new Salesforce Centre of Excellence.
Sitting within the Client Experience function, the role will take ownership of the firm's CRM and marketing platforms, setting product direction and ensuring Salesforce delivers measurable value to sales, client services, and marketing teams. The successful candidate will combine strong technical platform knowledge with commercial awareness, working alongside architects, developers, administrators, and senior business stakeholders across multiple regions.
Responsibilities:
Take end-to-end product ownership of Sales / Financial Services Cloud and Marketing Cloud
Work with senior stakeholders to shape and prioritise the Salesforce roadmap in line with global business objectives
Convert business needs into well-designed, scalable platform solutions that meet regulatory and control requirements
Manage integrations between Salesforce, the firm's client portal, and wider enterprise and data systems
Drive user adoption through training, enablement, and ongoing engagement with business teams
Maintain data quality and reporting accuracy to support sound commercial decision-making
Explore and introduce new capabilities including Data Cloud, Einstein / AI, and advanced analytics
Establish and maintain consistent platform standards across regions and teams
Contribute to release planning, testing, and UAT to ensure reliable delivery
Act as the go-to Salesforce expert for the team, supporting and developing junior colleagues and administrators
Requirements
3+ years of professional experience, with some focused on Salesforce
Strong hands-on background in Sales Cloud or Financial Services Cloud, covering areas such as pipeline management, onboarding, and KYC workflows
Practical Marketing Cloud experience across journeys, campaigns, and automation
Solid understanding of Salesforce configuration, data modelling, reporting, and integration
Background in financial services, ideally asset management, fund services, or capital markets
Track record of delivering with cross-functional teams in a global organisation
Confident communicator, able to work credibly with both technical and business audiences
Relevant Salesforce certifications (Sales / FS Cloud Consultant, Marketing Cloud Consultant) highly desirable, with Administrator or Platform App Builder a plus
Degree in Business, Information Systems, Computer Science, or a related field
Benefits
Permanent Contract
Competitive Salary

Work arrangement
No