IT Helpdesk Supporter

WHAT YOUR NEXT JOB WILL BE ABOUT
Your tasks and responsibilities in the job include:
Support stores and head office users on hardware, software, user accounts, connectivity and business applications
Log, prioritize and follow up incidents, escalating to global IT teams or suppliers when needed
Constant support of store systems for sales, payments, stock and reporting, including POS and payment terminals, and coordinate with banks and payment providers
Keep the infrastructure running in stores and at head office: servers, PCs, printers, mobile devices, network, internet, security cameras and customer counting systems
Set up the IT infrastructure for new store openings and support relocations and closures
Handle IT purchasing end to end: quotations, orders, deliveries, renewals, contracts and cancellations, including supplier performance and cost follow-up
Manage IT assets and user accounts from handover to disposal, in line with information security standards
Translate global IT documentation into Turkish and roll it out to the stores. Create and maintain documentation, user guides, and support materials.
Test new applications and updates, document solutions, train users and find permanent fixes for recurring issues
Act as the contact point between stores, head office, global IT and suppliers, and report on incidents, projects and openings
WHAT SHOULD YOU BRING
We are looking for a new colleague who has:
Relevant IT education or equivalent practical experience.
Advanced English proficiency, both written and spoken.
Previous experience in Helpdesk, IT Support, or a similar technical support role; experience in the retail industry is preferred.
Strong troubleshooting, analytical thinking, and problem-solving skills.
Excellent communication and customer service skills, with a user-oriented approach.
Ability to work effectively in a fast-paced, multi-site environment.
Strong coordination and follow-up skills when working with global IT teams, suppliers, banks, and payment service providers.
Willingness and ability to travel frequently.

Employment type
Full-time

Work arrangement
Hybrid