Technical Support Engineer

Company Description C-POINT is a software company focused on developing Shreesava Accounting Software, a solution designed to simplify and streamline financial and accounting processes for businesses. The organization is committed to delivering reliable, user-friendly tools that help clients manage their accounts efficiently. C-POINT supports its customers with implementation, training, and ongoing technical assistance to ensure smooth product usage. The company values practical problem-solving, customer satisfaction, and continuous improvement of its software offerings.
Role Description The Technical Support Engineer role at C-POINT is a full-time, on-site position based in Rajkot. In this role, the team member will provide day-to-day technical support for Shreesava Accounting Software, including diagnosing and resolving software issues, assisting with installation and configuration, and guiding customers through product features. The Technical Support Engineer will respond to support queries via phone, or in-person and escalate complex problems to the development team when needed.
Qualifications
BCA , PGDCA, DIPLOMA, BCOM with basic knowledge of Accounting software.
Basic understanding of accounting, GST and other taxes.
Ability to work on-site in Rajkot. Local candidates preferable.
Good verbal and written communication skills.
Prior experience in software technical support or helpdesk roles is beneficial.

Work arrangement
No