Customer Relationship Management Specialist

Company Description Feston S.E.V. Pvt. Ltd., part of Fest Group, is an engineering-driven solar inverter and energy storage company focused on smart, reliable, and sustainable power solutions. The company’s portfolio covers on-grid, hybrid, and microinverters, solar storage batteries, and commercial and industrial energy storage systems for a wide range of applications. Feston collaborates with installers, EPCs, channel partners, and businesses to help them generate, manage, and store energy more efficiently through advanced hybrid systems and intelligent monitoring and control. Supported by nationwide service capabilities and a growing partner network, the organization emphasizes quality, innovation, and customer success from system selection and installation through ongoing support. With solutions made in India and designed for global markets, Feston is committed to dependable power under the promise “With Feston, Always On.”
Role Description The Customer Relationship Management Specialist is a full-time hybrid role based in the Pune Division, with the flexibility for some work from home. This role focuses on managing and optimizing customer relationships, including maintaining CRM systems, ensuring data accuracy, and tracking customer interactions across channels. Day-to-day responsibilities include analyzing customer data, generating insights and reports, coordinating with sales and service teams, and supporting campaigns and initiatives to improve customer engagement and retention. The specialist will respond to customer inquiries, follow up on leads and opportunities, and ensure timely resolution of issues in collaboration with internal stakeholders. The role also involves contributing to process improvements, documenting best practices, and supporting projects that enhance customer experience and business performance.
Qualifications
Strong Customer Relationship Management (CRM) and Sales skills, with experience using CRM platforms to support lead management, pipeline tracking, and customer lifecycle activities.
Excellent Communication skills, including clear written and verbal communication, active listening, and the ability to collaborate effectively with cross-functional teams and external partners.
Solid Analytical Skills to interpret data, build dashboards or reports, identify trends, and recommend actions that improve customer satisfaction and business outcomes.
Competence in Project Management to plan, coordinate, and execute CRM-related initiatives, manage timelines, and ensure alignment with business goals.
Bachelor’s degree in business, engineering, marketing, or a related field, or equivalent practical experience.
Prior experience in energy, solar, or technology sectors is an advantage, along with familiarity with customer success or account management roles.
Proficiency with MS Office or comparable productivity tools, and comfort working with data in spreadsheets or reporting systems.
Ability to work in a hybrid environment, manage priorities independently, and adapt to a fast-evolving, customer-focused setting.

Work arrangement
Hybrid