Senior IT Support Specialist

ABOUT ROCKET LAB
Rocket Lab is the end-to-end space company building rockets, spacecraft, and critical subsystems that keep the world connected, protected, expand humanity’s reach to the Moon, Mars, and beyond. We move fast, build real hardware for meaningful missions, and make the impossible routine. Come shape the future with us.
SENIOR IT SUPPORT SPECIALIST
As a Senior IT Support Specialist based onsite at Rocket Lab’s SolAero Office (SOL), you will work closely with the IT Client Services Lead, and multiple IT teams, including Infrastructure and Launch, in a fast-paced and dynamic environment. You will be the senior on-site support person for the staff at the SolAero office. This role is ideal for a professional seeking to broaden their technical expertise working with multiple technologies, while providing mentorship within a dynamic, collaborative IT team. It offers the opportunity to take ownership of more complex tasks and projects while working closely with multiple IT teams. A natural curiosity and a drive to continuously learn are essential to be successful in this role.
WHAT YOU’LL GET TO DO:
Carry out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab.
Track and update support desk Incident, Request, Problem, Change, and Project tickets, as well as related documentation.
Build strong relationships and be the subject matter expert for IT Support
Provide instruction, guidance, technical support and documentation to different teams.
Provide support to Launch and Mission Operation during launch periods.
Occasional domestic travel may be required.
This position may require flexibility to work various shifts, including evenings, weekends, and participation in an on-call rotation as needed.
YOU’LL BRING THESE QUALIFICATIONS:
4+ years of experience in IT support or service and high school diploma or GED equivalent
Operational experience with most and proficiency in at least two of the following:
Windows or Linux desktop operating systems (including imaging, maintenance, troubleshooting)
PC hardware (assembly and disassembly of desktop PCs)
Understanding of networking infrastructure and basic troubleshooting (TCP/IP/DNS)
A scripting language
Active Directory and Group Policy
Experience participating in and supporting a medium to complex, end‑to‑end IT project, in all phases from initial requirements gathering and planning through implementation, testing, stakeholder coordination, and ongoing operational support
Familiarity with common AI platforms and the ability to write effective prompts, evaluate AI-generated outputs, and identify opportunities to leverage AI to improve service delivery and operational efficiency.
THESE QUALIFICATIONS WOULD BE NICE TO HAVE:
Certifications in ITIL or CompTIA++