Live opening · Posted 3 days ago
Product Support Engineer (L0 / L1)
ReverseLogix · Gurgaon
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At a glance
The key details from the original listing.
CompanyReverseLogix
LocationGurgaon
Experience3-6 yrs
Source
Instahyre
Listed3 days ago
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About the role
Description supplied by the original job listing.
We are looking for a customer-focused Product Support Engineer who is passionate about troubleshooting technical issues, supporting enterprise applications, and delivering an exceptional customer experience.
Responsibilities:
Provide L0/L1 support for customer-reported issues.
Analyse and troubleshoot application, configuration, and data-related problems.
Investigate application logs, SQL data, and cloud-hosted services.
Execute SQL queries for troubleshooting and data validation.
Validate application configurations and deployment activities.
Work with REST APIs and JSON payloads for issue analysis.
Collaborate with Product, Engineering, QA, and Customer Success teams.
Escalate complex technical issues with detailed analysis.
Ensure adherence to SLAs and timely ticket resolution.
Document solutions, troubleshooting steps, and known issues.
Support production releases and deployment verification activities.
Requirements:
3-6 years of experience in application support, product support, or production support.
Strong troubleshooting and analytical skills.
Hands-on experience with Microsoft SQL Server and SQL queries.
Understanding of web-based enterprise applications.
Basic knowledge of REST APIs and JSON.
Exposure to Azure cloud environments.
Experience with ticketing tools such as Jira, Azure DevOps, ServiceNow, Zendesk, or similar platforms.
Excellent communication and stakeholder management skills.
Good to Have:
Experience supporting SaaS products.
Exposure to Azure Services, Azure SQL, Application Insights, or Azure Monitor.
Knowledge of Angular and. NET Core applications.
Experience with Git, IIS, or deployment verification activities.
Experience working in Agile/Scrum environments.
Experience
3-6 yrs
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