Salesforce Administrator

A Salesforce Administrator will serve as the organisation's platform expert, responsible for managing, configuring, and continuously evolving the Salesforce ecosystem with a strong focus on Salesforce CPQ to streamline and optimise quote-to-cash processes. The individual will leverage deep expertise in Salesforce administration and CPQ while championing the adoption of AI-powered Salesforce capabilities to enhance productivity, improve user experience, and drive smarter business operations.
The candidate will have responsibilities across the following functions:
Platform Administration
Serve as the primary Salesforce Administrator: user management, security (profiles, permission sets, sharing rules, OWD), and platform health.
Manage Sales Cloud, Service Cloud, and Experience Cloud configurations.
Build and maintain Flows, validation rules, custom objects/fields, page layouts, record types, and Lightning app configurations.
Manage sandbox environments, release cycles, change sets, and deployments following DevOps best practices.
Oversee data management: imports, deduplication, archival, and data quality monitoring.
Administer AppExchange packages, managed/unmanaged packages, and third-party integrations.
Provide tier-2/3 support for Salesforce issues; manage a case queue and maintain SLAs.
CPQ / Quote-to-Cash:
Own end-to-end Salesforce CPQ (or Revenue Cloud) administration - product catalogue, price books, pricing rules, discount schedules, bundles, and quote templates.
Configure complex CPQ approval workflows, advanced approval chains, and guided selling flows.
Build and optimise quote line editor configurations, product selection filters, and dynamic pricing models (subscriptions, one-time, usage-based).
Manage quote document generation including advanced merge fields, custom templates, and e-signature integrations (DocuSign, Adobe Sign).
Ensure CPQ integration with billing systems (Salesforce Billing, Zuora, Chargebee, or ERP) and downstream finance processes.
Conduct regular CPQ performance tuning to optimise load times, reduce calculation bottlenecks, and resolve pricing/discount rule conflicts.
Support Sales and Deal Desk by troubleshooting quoting issues, onboarding new products/SKUs, and maintaining pricing accuracy.
Requirements:
3 - 5 years in Salesforce administration, with at least 2 - 3 years as a dedicated Salesforce Administrator.
Minimum 2 years hands-on with Salesforce CPQ (Steelbrick/Revenue Cloud) in production.
Experience implementing or managing at least one Salesforce AI feature (Einstein, Agentforce, Prompt Builder, Data Cloud).
Bachelor's degree in IS, CS, Business Administration, or related field (or equivalent experience).
Technical Skills
Expert Salesforce administration: Flows (Screen, Record-Triggered, Autolaunched), custom metadata, dynamic forms, Lightning App Builder, advanced reporting.
Deep CPQ expertise: product rules, price rules, quote templates, guided selling, approval workflows, multi-currency, advanced calculator, bundles.
Strong understanding of Salesforce data model, relationships, and schema design best practices.
Proficiency with integration patterns - REST/SOAP APIs, middleware (MuleSoft, Workato), Platform Events, Change Data Capture.
Working knowledge of Apex (read, debug, write basic triggers/classes) and SOQL for queries and troubleshooting.
Experience with Salesforce DevOps tools (Copado, Gearset, or SFDX/SF CLI).
Familiarity with Einstein features and the Agentforce platform (Agent Builder, Prompt Builder, Data Cloud).
Soft Skills:
Excellent stakeholder management - translating complex configs into clear business language.
Strong documentation habits for configurations, customisations, and processes.
Proactive problem solver with a service-oriented mindset.
Ability to manage competing priorities and deliver within deadlines.
Keen interest in Salesforce's AI roadmap and willingness to continuously learn.
Preferred Qualifications:
Salesforce Certified Administrator (mandatory) and Advanced Administrator.
Salesforce Certified CPQ Specialist.
Platform App Builder certification.
Experience with Salesforce Billing or Revenue Cloud beyond CPQ.
Exposure to CLM tools (DocuSign CLM).
Experience with Salesforce Health Check, Optimiser, and governance frameworks.
Familiarity with ITIL or Agile/Scrum for managing platform changes.

Experience
3-6 yrs