Sr. Manager, Product Design, IT Asset Management

Team & Role
At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products.
This role is part of our Product Design team that uses their superpower of empathizing, understanding, and applying our users’ and customers’ needs, with the mission to created product experiences they love. Our designers come from a diverse set of skills and background - design systems, visual, interaction, content, and product design. At ServiceNow, design has a very intentional seat at the table, so our team collaborates closely with both engineering and product management from the get-go.
Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/
What you get to do in this role:
Change the way people work through design thinking and develop experiences using AI, Machine Learning and Mobile technology
Oversee a portfolio of products in Technology Workflows, while acting as a mentor & manager to subordinates
Work closely with Product and Engineering from strategic definition, planning, architecture, and innovation through tactical execution of the Product Roadmaps
Work with your peers to ensure a unified and cohesive experience across the ServiceNow ecosystem
Assist in conducting user needs assessment, task analysis and develop user profiles; identify key tasks for user research, competitive analysis and user testing, develop usability plans
Develop high level task flow content and then use storyboards and other design documents to communicate concepts and vision to others
Lead your team through rapid iteration of theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions
Oversee your team's work: detailed mockups, prototypes and behavior specifications
Preferred Qualifications:
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
4+ years of experience managing people and/or leading design teams
9+ years of experience in UX Design and/or Interaction Design field
Enterprise product design experience in one of the following verticals: IT, Security Operations, Customer Service Management, Human Resources, Performance Analytics, or Consumer Brands
An inspiring portfolio representing the process you follow to build insanely great experiences
Excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team
Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment
Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos
Basic Qualifications:
BA/BS degree or higher in Design, Design Communication, Human-Computer Interaction, or equivalent combination of education and experience in other related fields
Experience participating in the complete product development lifecycle of web and/or software applications.
Experience in user experience design or industry experience (corporate, software, web or agency)
For positions in this location, we offer a base pay of $171,900 - $300,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Employment type
Full-time

Work arrangement
Hybrid