Managed Services Engineer

Managed Services Engineer – Microsoft 365 & Backup/DR
Cobweb Ahmedabad Delivery Centre | On-site, Ahmedabad | 4+ years experience
ABOUT THIS ROLE
Cobweb MENA FZ LLC is a Microsoft Solutions Partner headquartered in Dubai, UAE, delivering managed IT services, NOC/SOC monitoring, Microsoft 365, Azure and AI-enablement solutions to SMB and mid-market clients across the MENA region.
The Cobweb Ahmedabad delivery centre operates under the Cobweb MENA FZ LLC – Eccentric Business Intelligence Pvt Ltd associated partnership, extending Cobweb's engineering capability into India. Eccentric Business Intelligence is a cross-border advisory and technology services firm headquartered in Ahmedabad, with operations across India, the UAE and the USA.
This role is based full-time at the Ahmedabad delivery centre, working as part of Cobweb's service delivery function on the MENA client portfolio. Functional reporting is to the Services Director, Cobweb MENA FZ LLC; site and day-to-day administration sit with the Ahmedabad delivery centre management.
It is a client-facing engineering role, not a back-office ticket queue. You will prepare and present Quarterly Business Reviews directly to client stakeholders.
WHAT YOU WILL DO
Microsoft 365 tenant management
• Administer multiple client Microsoft 365 tenants — Exchange Online, Entra ID, SharePoint/OneDrive, Teams, user and mailbox lifecycle, and licensing.
• Configure and maintain conditional access, MFA, mail flow rules and baseline security policies across the tenant estate.
• Lead tenant-to-tenant and Google Workspace to Microsoft 365 migrations end to end, including mailbox, data, DNS and identity cutover.
• Monitor tenant health and licence utilisation, and recommend optimisation proactively.
Backup, business continuity and disaster recovery
• Own day-to-day Acronis (or equivalent) backup operations: job configuration, monitoring, failure remediation and restore testing.
• Support client Business Continuity Plans, including RPO/RTO definitions, backup schedules and retention policies.
• Coordinate periodic DR and failover/restore testing, and document outcomes.
Quarterly Business Reviews
• Build QBR packs covering service performance, ticket trends, patching and compliance, backup/DR posture, security posture and recommendations.
• Present QBRs directly to client stakeholders and follow action items through to closure.
RMM, PSA and automation
• Work daily in RMM tooling (N-able, Datto, ConnectWise Automate or equivalent) to monitor, patch and remediate across managed endpoints and servers.
• Log and manage tickets in PSA/ITSM tooling (ConnectWise Manage, Autotask, HaloPSA, ServiceNow or equivalent) with accurate time capture and SLA adherence.
• Automate recurring tasks in PowerShell (Graph API and Azure CLI an advantage) and maintain runbooks and SOPs.
General service delivery
• Deliver Level 2/3 support on escalated incidents within agreed SLAs, following ITIL-aligned incident, change and problem management.
• Collaborate with the Dubai service delivery and NOC/SOC teams.
• Contribute to new client onboarding, including discovery, documentation and tooling deployment.
WHAT WE ARE LOOKING FOR
• 4+ years in an MSP, IT service desk or enterprise IT operations environment, with substantial hands-on Microsoft 365 administration at scale.
• Practical Acronis Cyber Protect or comparable backup platform experience, including restore and recovery operations.
• Demonstrated experience leading tenant-to-tenant and Google Workspace to Microsoft 365 migrations.
• Proven ability to build and confidently deliver QBRs or similar client-facing service reviews.
• PowerShell scripting proficiency and solid RMM/PSA working knowledge.
• Clear spoken and written English, with the confidence to engage MENA-based clients directly.
• Willingness to align working hours with Dubai/MENA business hours.
MANDATORY CERTIFICATIONS
Applications will only be considered from candidates holding both:
• Microsoft 365 Certified: Administrator Expert (MS-102) or equivalent, and
• A Microsoft security certification — SC-300, SC-200 or the retired MS-500.
NICE TO HAVE
Azure administration (virtual machines, Intune, basic networking); Mimecast or Proofpoint; Exclaimer; prior MSP experience serving MENA or multi-country client portfolios; NOC/SOC-monitored environments; ITIL v4 Foundation, AZ-900, Acronis or Mimecast certifications.
EDUCATION
Bachelor's degree in Information Technology, Computer Science or a related field, or equivalent professional experience.
WHAT WE OFFER
• A diverse, multi-country MENA client base as part of a growing Microsoft Solutions Partner.
• A genuinely client-facing engineering role, not a back-office ticket queue.
• Structured career growth across the Cobweb – Eccentric associated partnership, with close collaboration alongside the Dubai leadership and technical teams.
• An established office environment and local engineering team at the Ahmedabad delivery centre.
• Support for continued Microsoft and vendor certification.
• Competitive compensation, commensurate with experience and certification profile.
HOW TO APPLY
Apply through LinkedIn with your CV. Please include your Microsoft 365 certification numbers and a brief summary of the largest migration you have led.
Recruitment for the Cobweb Ahmedabad delivery centre is managed by Eccentric Business Intelligence Pvt Ltd under the associated partnership with Cobweb MENA FZ LLC. Shortlisted candidates will be assessed through a technical discussion covering M365 administration, backup/DR operations and a QBR scenario walkthrough.

Work arrangement
No