Live opening · Posted 3 days ago

Tech Support Analyst

MDS · Bangladesh (Remote)

Linkedin Yes

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At a glance

The key details from the original listing.

Posted 3 days ago

CompanyMDS

LocationBangladesh (Remote)

Work modeYes

Source

Listed3 days ago

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About the role

Description supplied by the original job listing.

MDS is looking for a Tech Support Analyst to join our team and help manage technical support cases, troubleshoot web applications and integrations, coordinate escalations, and improve overall support processes.
Key Responsibilities
Manage, troubleshoot, and resolve technical support cases.
Diagnose issues related to web applications, integrations, APIs, and connected systems.
Collaborate with Engineering, Product, and other teams on complex technical escalations.
Analyze recurring issues and identify opportunities to improve support processes.
Use data, reporting, and AI-enabled tools to improve ticket triage, resolution time, and support efficiency.
Develop and maintain reports/dashboards to identify trends and recurring technical issues.
Help automate repetitive support activities and improve overall customer support operations.
Requirements
Experience in Technical Support, Application Support, Production Support, or a similar role.
Strong troubleshooting and problem-solving skills.
Hands-on experience supporting web applications and integrations.
Working knowledge of SQL and data analysis.
Experience with Power BI or similar reporting/visualization tools.
Familiarity with AI-enabled tools and automation for technical support or process improvement.
Ability to work effectively with both technical and business teams.
Strong communication, documentation, and analytical skills.

Work arrangement
Yes

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