Service Advisor

Company Description Mahindra & Mahindra is a leading global mobility and agriculture solutions provider, with a strong presence in automotive, farm equipment, and related services. The company is known for its focus on innovation, reliability, and sustainable growth, offering products and services that serve diverse customer needs. With extensive operations across India and international markets, Mahindra & Mahindra provides a dynamic environment for learning and professional development. Team members are encouraged to contribute to customer-centric solutions and continuous improvement across all service touchpoints.
Role Description This is a full-time, on-site Service Advisor role based in Mumbai. The Service Advisor will be responsible for welcoming customers, understanding their vehicle concerns, and accurately documenting service requirements. The role includes coordinating with technicians, explaining recommended services and repair timelines, and ensuring that work orders are completed to quality and safety standards. The Service Advisor will provide clear communication on service status, costs, and delivery times, while addressing customer queries and resolving issues in a professional manner. The position also involves following up after service, promoting appropriate aftersales offerings, and maintaining service records to support high levels of customer satisfaction and retention.
Qualifications
Customer-focused service skills, including Customer Service, Customer Satisfaction, and Customer-focused Service.
Strong Communication skills, with the ability to explain technical information in clear, simple terms.
Experience or understanding of Aftersales processes, including service follow-ups and promotion of service packages.
Relevant experience in automotive service or a similar customer-facing technical environment is preferred.
Ability to work on-site in Mumbai, manage multiple service requests, and collaborate effectively with workshop teams.
Basic knowledge of automotive systems and service procedures; vocational or technical qualification in automotive is an advantage.
Proficiency in using service management or CRM software and maintaining accurate records.
Commitment to ethical practices, safety standards, and providing inclusive, respectful service to all customers.

Work arrangement
No