Customer Success Manager (Mumbai)

About The Role
As a Customer Success Manager at CleverTap, you'll play a critical role in ensuring customers achieve measurable business outcomes through the platform. And owning adoption, value realization, and long-term retention across a portfolio of accounts. You'll have the opportunity to shape how customers grow with the platform and directly influence retention and revenue metrics that matter to the business.
What Will You Do
Own customer adoption, value realization, and business outcomes for Enterprise and Key accounts.
Develop and execute customer success plans aligned to business goals and KPIs.
Translate customer objectives into scalable CleverTap use cases and growth strategies.
Drive product adoption through data-driven insights, enablement, and best practices.
Analyze dashboards, campaigns, funnels, and product usage to deliver actionable recommendations.
Lead QBRs/EBRs focused on ROI, business impact, and growth opportunities.
Proactively identify customer risks and execute mitigation plans to improve retention.
Build trusted relationships with business and executive stakeholders.
Partner cross-functionally with Sales, TAMs, Onboarding, Support, and Channel Specialists to deliver customer success.
Maintain accurate account documentation, success plans, and Salesforce hygiene.
What are we looking for ?
Must Have
Overall 4+ years of experience in marketing or related field and, 2+ years of B2B SaaS customer success or customer management experience
Bachelor’s / Master degree in Computer Science, Information Technology, Marketing, Business, or related fields.
Strong business acumen with ability to understand customer objectives and translate them into platform growth opportunities
Data-driven mindset with ability to work with metrics, dashboards, and analytics to track adoption and drive outcomes
Excellent executive communication skills with ability to build relationships beyond daily users and present compelling QBRs/EBRs
Good To Have
Experience with CDP, marketing automation, or customer engagement platforms
Familiarity with analytics tools, segment logic, funnel analysis, and journey mapping
Experience partnering with cross-functional teams including technical, product, and channel specialists in complex environments
Measures Of Success
Net Revenue Retention and expansion opportunities sourced from your portfolio
Product Adoption Score improvement and percentage of accounts with active, documented success plans
Customer health improvement and at-risk account recovery rate
Successful QBR/EBR delivery and customer case studies/testimonials generated
Who will you report to: Director Customer Success
Why join us
Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation. You are passionate about technology and its impact on the high-growth mobile technology space
Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.
Flourish in an Environment that Nurtures Growth and Curiosity
Learn More
Get to know us better before you apply!
Check out our product documentation, engineering blog, and customer stories to see how we work and what we value.
CleverAI
CleverTap Developer Documentation
Blogs
TesseractDB™
CleverTap Product Demo
About CleverTap
CleverTap is the world’s leading AI-first, all-in-one customer engagement and retention platform, redefining how brands build lasting customer relationships in the Agentic era. Powered by its proprietary CleverAI™ Decisioning Engine and the Agentic Universe, CleverTap enables autonomous, real-time decision-making that helps organizations deliver 1:1 individualized experiences at scale while maximizing ROI.
Its unified platform brings together an AI-native Personalization Engine, automated Journey Orchestration, its proprietary Customer Data Platform – TesseractDB™, and deep customer and product analytics to power truly intelligent, self-optimizing engagement across channels including mobile, web, email, SMS, WhatsApp, and more. By seamlessly connecting data, insights, and activation, CleverTap ensures every interaction is contextual, coordinated, and conversion-driven.
Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization Engines and a Strong Performer in The Forrester Wave™, CleverTap is at the forefront of the shift from campaign-led marketing to agent-led growth. Trusted by more than 2,000 global brands including IKEA, Tesco, Burger King, Levi’s, Decathlon, Domino’s, 7-Eleven, Jio, Grab, Carousell, and Emirates NBD, CleverTap helps businesses drive measurable growth through meaningful, autonomous customer engagement.
Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap has 600+ employees across offices in the US, the Middle East, Asia, and LATAM.
For more information, visit https://clevertap.com/ or follow us on Linkedin and X.
Join us in shaping the future of engagement.
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.

Work arrangement
No