Customer Success Manager

POSITIONS’ GOAL
To strengthen our Customer Success team, we are looking for a Customer Success Manager (m/f/d) who will manage and grow an international portfolio of customers in the architecture, engineering, and construction environment. In this role, you guide customers through the entire post‑sales lifecycle, increase adoption of our 3D BIM software solutions, and actively drive renewals, expansion, and cross‑sell opportunities.
TASKS
Manage the full customer lifecycle from onboarding and training through adoption, value realization, and renewal.
Conduct regular check‑ins, product demos, and business reviews with your accounts.
Drive customer engagement, usage, and satisfaction for our BIM solutions.
Identify churn risks early and implement appropriate retention actions.
Identify upsell, cross‑sell, and expansion opportunities in close collaboration with Sales.
Coordinate and follow up on customer issues together with Support, Product, and other internal teams.
Maintain accurate forecasts and report on the status and development of your accounts.
Collect structured customer feedback and share it with internal stakeholders.
Professional Requirements
3+ years’ experience in a customer facing role, ideally in Customer Success; alternatively in Sales, Account Management, Customer Service, or Technical Support.
Experience in a B2B SaaS environment is a plus.
Industry knowledge in AEC/O and/or experience with CAD/BIM or similar software is an advantage.
Ideally, product knowledge of ALLPLAN, SDS2, SCIA and/or FRILO.
Excellent communication and presentation skills.
Strong organizational skills and experience with forecasting and pipeline management.
Very good written and spoken English.
Soft Skills
Strong customer focus and empathy.
Excellent relationship building skills and the ability to influence without authority.
Solution oriented mindset and high sense of ownership.
Team player who collaborates effectively with different stakeholders.
Resilience and ability to manage multiple priorities in parallel.
#Allplan

Work arrangement
Yes