Medical Receptionist

As the first point of contact for our clinic, you will be the welcoming face of our company, creating a positive and professional impression for all patients. In this role, you will efficiently manage front desk operations while providing administrative support and demonstrating a genuine commitment to customer service.
Greet and welcome patients and clients with warmth and professionalism, ensuring a positive first impression
Screen and answer incoming calls, assisting patients over the phone
Process incoming and outgoing mail, packages, and deliveries in a timely and organized manner
Maintain office supplies inventory, monitor stock levels, and place orders as needed to ensure smooth operations
Provide administrative support to various departments and team members
Handle routine inquiries with professionalism and discretion, routing problems/questions to appropriate departments
Maintain a clean, organized, and professional lobby and reception area at all times, maintain a clean clinic involving laundry, floor cleaning, dusting etc.
Utilize scheduling software and electronic medical record systems to assist in scheduling of patients and with patient's chart information
Exercise discretion and maintain confidentiality regarding sensitive company and client information
High school diploma or equivalent required
1-2 years of reception, administrative, or customer service experience preferred
Excellent verbal and written communication skills with strong interpersonal abilities
Proficiency in MS Office Suite (Word, Excel, Outlook) and familiarity with scheduling software
Experience with multi-line phone systems and visitor management systems
Strong organizational and time management skills with the ability to prioritize multiple tasks simultaneously
Professional appearance, demeanor, and telephone etiquette
Customer service-oriented mindset with a genuine commitment to supporting others
Ability to maintain confidentiality and exercise sound judgment in handling sensitive information
Detail-oriented with strong problem-solving skills and a proactive approach to challenges
Ability to work efficiently in a fast-paced environment while maintaining composure and professionalism
Flexible and adaptable with a collaborative approach to teamwork
Empathetic communication style with the ability to handle diverse personalities and situations with grace

Employment type
Full-time

Work arrangement
No