Tech Support Agent - Italian Speakers

Atlean World is an HR SaaS Consultant that aims to promote multicultural environments as the new reality. We specialize in multilingual markets, making the candidate’s recruitment journey smoother and more enjoyable.
Your Next Job, Without Boundaries! 🌍
We are offering a work opportunity as a Tech Support Agent. Our client is a leading manufacturer in drone business.
Joining this Team you will be:
- Responsible for providing Multilingual presales consultation services to users through various channels such as phone, online, and email.
- Responsible for providing users professional solutions of presales inquiries, including purchase recommendation and order related issue like invoice, stock-checking, shipping status, logistics exception etc.;
- Properly handle customer complaints and comfort customer's emotions, establish good
communication with users, and enhance user experience;
- Responsible for collecting and analyzing user feedback to optimize existing products and service processes;
- Responsible for collaborating with other team members to achieve department goals.
Requirements
What do you need to be successful at this job?
Language Maestro: Fluent in Italian, good English
Tech Savvy: Curious about the latest tech
Customer Charmer: Experience is a bonus
Communication Virtuoso
Empathy Expert
Benefits
Private Health Insurance from day one
Free portuguese lessons
Great opportunity to grow quickly within the company
Excellent work opportunity in a dynamic leading multinational company;
Stable work and career progression;
Investment in training (ongoing training) and personal development;
Modern, centrally located buildings with canteen facilities and an excellent public transportation connection;
Free company events and activities (Free Portuguese classes included) such as : social events, surf lessons, yoga, trekking
Football tournaments, beach barbecues, surf lessons, and cultural events await!
Make it your Next Job Without Boundaries! 🚀
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Get to know more about Atlean World👇
Atlean World is going to be your recruitment partner during the whole journey:
Guiding Your Odyssey with Atlean World
Personal Touchpoint:
As soon as you hit "Apply," one of our expert recruiters will reach out to you. Expect a friendly conversation where we dive into the details of the role, helping you understand the ins and outs.
Q&A Session:
Have questions? Curiosities? Our recruiters are your go-to resource. We'll address all your queries, ensuring you have a comprehensive understanding of the opportunity you're stepping into.
Making it Happen:
Once you're well-informed and excited about the role, we get you ready for the next steps and connect you with our esteemed client. Think of us as the bridge that links your aspirations with the right opportunity.
Ongoing Support:
Your journey doesn’t end with the introduction. We remain at your service for any further questions or assistance you may need throughout the recruitment process. From clarifying role specifics to offering guidance, we're here for you.

Work arrangement
No