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Description supplied by the original job listing.
Act as Key Account Coordinator or Dispute Coordinator. Position is located in Brazil to support America's business and NAM customers.
Key Responsibilities
Act as the primary point of contact for pricing, billing, and account-related discrepancies or payment collections activities.
Conduct root cause analysis and coordinate with Sales, Finance, Customer Service, Operations, and customers to resolve issues efficiently.
Research and reconcile payment discrepancies, including short pays, deductions, overdue invoices, and Accounts Receivable variances.
Process debit/credit memos, revenue corrections, and account adjustments in compliance with company policies and financial controls.
Maintain pricing data, validate pricing accuracy, and manage retroactive pricing adjustments to support customer agreements and financial reporting.
Perform pricing audits, independent reviews (4-eye principle), and compliance checks to ensure data integrity and process adherence.
Prepare reports, discrepancy analyses, and management summaries to support decision-making.
Support internal and external audits related to Accounts Receivable, pricing, and compliance.
Lead or participate in review and escalation meetings focused on overdue balances, dispute resolution, and continuous process improvement.
Collaborate cross-functionally to enhance pricing accuracy, revenue assurance, and overall operational effectiveness.
Proactively monitor customer payment activity through EDI remittance advice (820), customer portals, and other payment platforms to ensure timely receipt of payments.
Track and maintain visibility of invoice and payment statuses, collaborating directly with customers to address outstanding balances and collection concerns.
Analyze and investigate missing, duplicate, unidentified, or unapplied payments and coordinate timely resolution.
Reconcile customer accounts and proactively follow up on overdue invoices, past-due balances, and missed payment commitments.
Identify collection trends and recommend corrective actions to improve payment performance and reduce aging receivables
Manage customer invoicing activities, including sample invoices and customer-specific billing requirements.
Submit and resubmit invoices through designated customer portals, email, and other approved channels to ensure compliance with customer payment processes.
Support cash application activities by facilitating the accurate allocation and reconciliation of incoming payments.
Coordinate with internal teams to resolve invoicing issues and maintain billing accuracy.
Minimum Qualifications
Currently pursuing or have completed a Bachelor's Degree in Business Administration, Accounting,
Finance, or a related field.
Excellent verbal and written communication in English, comfortable interfacing with higher levels of Sales Management
Knowledge and experience of accounts receivable, dispute resolution, deductions management, collections, and financial reconciliation processes.
Proficiency in Microsoft Office Suite, particularly Excel (PivotTables, VLOOKUP/XLOOKUP, data analysis, and reporting tools).
Ability to work independently while managing multiple priorities in a deadline-driven environment.
Strong analytical and problem-solving skills with the ability to organize, interpret, and summarize large volumes of data.
Preferred Qualifications
Experience with SAP ERP systems, particularly within Accounts Receivable, Dispute Management, Order-to-Cash (O2C), or Financial Accounting processes.
Employment type
Full-time
Work arrangement
Hybrid
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