MID-LEVEL SALES CONTROLLING ANALYST (35713)

Act as Dispute Processor. Position is located in Brazil to support America's business and NAM customers.
Key Responsibilities
• Research and reconcile partial payments, deductions, disputed balances, and overdue invoices.
• Serve as the primary point of contact for customers regarding payment discrepancies and account-
related inquiries.
• Conduct root cause analysis on disputes, including warranty claims, returns, pricing variances,
quantity discrepancies, and short payments.
• Gather, review, and validate supporting documentation from internal departments, customer portals,
and external stakeholders.
• Drive timely resolution of disputes and proactively escalate complex issues when necessary.
• Create and manage work-on items and process debit and credit memos in accordance with company
policies and procedures.
• Support nominal value adjustments and account reconciliations to ensure financial accuracy.
Reporting & Engagement
• Support Accounts Receivable, pricing, and compliance audits by providing documentation and
analysis.
• Lead or participate in Accounts Receivable review meetings to discuss open disputes, aging
balances, and resolution strategies.
• Facilitate escalation discussions to accelerate issue resolution and mitigate collection risks.
• Partner with Sales, Customer Service, Operations, Plant Finance, and other stakeholders to resolve
customer account discrepancies and improve process efficiency.
• Monitor dispute trends and identify opportunities for process improvements that enhance customer
satisfaction and financial performance.
Minimum Qualifications
Bachelor's Degree in Business Administration, Accounting, Finance, or a related field.
Excellent verbal and written communication in English, comfortable interfacing with higher levels of Sales Management
Knowledge and experience of accounts receivable, dispute resolution, deductions management, collections, and financial reconciliation processes.
Proficiency in Microsoft Office Suite, particularly Excel (PivotTables, VLOOKUP/XLOOKUP, data analysis, and reporting tools).
Ability to work independently while managing multiple priorities in a deadline-driven environment.
Strong analytical and problem-solving skills with the ability to organize, interpret, and summarize large volumes of data.
Preferred Qualifications
Experience with SAP ERP systems, particularly within Accounts Receivable, Dispute Management, Order-to-Cash (O2C), or Financial Accounting processes.

Employment type
Full-time

Work arrangement
No