Virtual Behavioral Health Technician

Guidelight Health is a cutting-edge behavioral healthcare company dedicated to transforming lives through high-quality PHP (Partial Hospitalization Program) and IOP (Intensive Outpatient Program) services. As a newly launched organization, we are on a mission to redefine the behavioral health industry by delivering exceptional care, utilizing state-of-the-art facilities, and prioritizing the well-being of those we serve. At Guidelight Health, we are building a team of passionate, forward-thinking professionals who are eager to be part of this exciting journey to reshape mental health care. Join us in making a lasting impact!
Title: Virtual Behavioral Health Technician
Reports to: Executive Director
Department/Location: Remote
FLSA Status: Non-Exempt
Role Summary:
Guidelight Health is seeking a dedicated and compassionate Virtual Behavioral Health Technician to support clients participating in our Virtual Clinic. The Virtual BHT plays a critical role in supporting client engagement, safety, and continuity of care during live group programming, while operating under the supervision of licensed mental health professionals.
This role is embedded within the care delivery experience and is designed to enhance attendance, reinforce safety protocols, support measurement-based care, and assist with care coordination allowing licensed clinicians to focus on therapeutic treatment.
Schedule: Monday-Friday, 10am-6:30pm EST
Role Responsibilities:
Client Support & Engagement
Provide real-time support to clients during live virtual group sessions
Assist clients who are late, disengaged, or experiencing technical challenges during sessions
Reinforce participation expectations and group norms to promote consistent engagement
Partner with therapists to maintain a stable and supportive group environment
Observation & Documentation
Observe client participation, behavior, and engagement during group sessions
Document observations, attendance, actions taken, and relevant events according to program standards
Communicate significant concerns or changes in client presentation to the clinical team promptly
Safety Monitoring & Crisis Support