Release Management Owner

Sustainment Project Manager – Operations, Release & Service Enablement
Opening statement:
We’re on a journey to advance how health happens with technologies that support clinicians, inspire innovation, empower patients, and save lives. Our mission? To create a human-centric healthcare experience powered by unified global data.
It’s a big challenge, but big challenges are what we do best. We’re already transforming some of the world’s largest health systems—helping them turn data into lifesaving decisions and better patient care.
We want people just as dedicated as we are making history with the advancement of Federal Healthcare systems. If you’re excited about making healthcare more human, you’ve come to the right place.
About this position:
Oracle Health Government Services is seeking a skilled Sustainment Project Manager to join our mission-driven organization. In this role, you will be responsible for operational sustainment activities for enterprise application and support environments overseeing critical support coordination, problem management, release management, product enablement, vendor engagement, and ongoing service optimization. The ideal candidate will have a solid understanding of problem management, release management, product enablement, value advisory, and third-party relationship management. You will collaborate with cross-functional teams—both internal stakeholders and client partners—so familiarity with driving cross-functional coordination, enabling successful releases, and maximizing business value through effective stakeholder engagement and operational governance is essential.
Responsibilities:
Lead and coordinate critical support activities for high-priority production issues and operational incidents.
Serve as the primary point of coordination for problem management activities, including root cause analysis, remediation tracking, and preventive action planning.
Facilitate cross-functional incident response and escalation management across internal teams, vendors, and stakeholders.
Monitor operational health metrics and support trends to proactively identify risks and recurring issues.
Drive post-incident reviews and ensure lessons learned are documented and incorporated into operational improvements.
Ensure release readiness through validation of deployment plans, testing completion, rollback procedures, and change approvals.
Manage release calendars and communicate release schedules, impacts, and dependencies to stakeholders.
Monitor post-release performance and coordinate issue resolution activities following deployments.
Act as a trusted advisor to stakeholders by helping maximize operational value and effective use of supported products and services.
Collaborate with business leaders, users, and support teams to identify opportunities for process optimization and improved system utilization.
Support product adoption initiatives, feature enablement activities, and operational maturity improvements.
Provide guidance on sustainment best practices, service enhancements, and operational efficiencies.
Facilitate stakeholder reviews focused on service improvement opportunities and business outcomes.
Manage operational relationships with third-party vendors, service providers, and external partners supporting sustainment activities.
Coordinate vendor deliverables, support obligations, escalation management, and issue resolution activities.
Attend regular operational reviews and status meetings with external partners.
Ensure effective collaboration between internal teams and third-party organizations during incidents, releases, and operational activities.
Support contract and operational governance discussions as needed.
Top skills or competencies to be successful:
Problem & Incident Management
Release & Change Management
Operational Sustainment Leadership
Product Value Realization
Vendor & Third-Party Management
Stakeholder Communication
Risk & Issue Management
Continuous Improvement
Cross-Functional Coordination
Service Delivery Excellence
Communication, team building, coaching
Education, certifications, or experience (preferred/required):
PMP, ITIL, Scrum Master, or related certifications.
Experience supporting federal, healthcare, or large enterprise environments.
Familiarity with Sustainment Managed Services operational models.
Experience with enterprise release management and service governance tools.
Previous Federal Contracting experience preferred
Required travel up to 20%
US Citizenship is required with an ability to obtain and maintain a government security clearance.
Oracle Health Mission Statement:
At Oracle, we believe we have a moral obligation to leverage our resources, knowledge, and expertise—as well as our successes in other industries—and apply them