Implementation Manager

Implementation Manager, CareMonitor
Location: India (remote), working AEST/AEDT hours (Sydney time zone)
Reports to: CTO / Head of Delivery
About CareMonitor
CareMonitor is a cloud-based healthcare platform used by hospitals, primary health networks, aged and community care providers, and government health programs, primarily across Australia. Our platform powers remote patient monitoring, telehealth, clinical workflow management, care plan configuration, and system integrations. Clients range from large hospital networks (St Vincent's Health Australia, Mater Hospital) to aged care providers (Amplar Health) and government programs.
The Role
You will own the end-to-end delivery of CareMonitor platform implementations for healthcare clients. This is not a project coordinator role: you are the person who sits between clinical stakeholders and engineering, translates care models into platform configuration, and drives each engagement from scoping through go-live and post-launch stabilisation.
You will manage multiple concurrent client deployments at varying stages of maturity, operating as the single point of accountability for delivery timelines, scope, risk, and client satisfaction.
What You'll Do
Client Discovery & Co-design
Run clinical discovery workshops with clinicians, care coordinators, nursing leads, and executive sponsors to map current-state and future-state models of care
Translate clinical workflows (care plans, assessments, patient monitoring protocols, triage and handoff processes) into CareMonitor platform configuration requirements
Capture and formalise requirements: programs, care plans, metrics, targets, alerts, questionnaires, custom dashboards, reporting, data migration, and integration needs
Develop Statements of Work (SOWs) and implementation plans in collaboration with Product and Engineering
Platform Configuration & Delivery
Drive configuration of care plans, assessment forms, clinical metrics, alert thresholds, task templates, goals, resources, and patient-facing content
Coordinate environment setup across staging and production, including migration plans and go-live checklists
Manage UAT cycles end-to-end: test case design, client-side testing coordination, defect triage, and signoff
Oversee white-label mobile app setup where required (branding, multi-language support, custom onboarding flows)
Integration & Technical Coordination
Coordinate EMR and third-party system integrations (HL7, FHIR, REST APIs, SSO/identity federation) between CareMonitor engineering and client IT teams
Work with integration architects on data flow design between clinical, administrative, and external platforms
Manage integration-related risk, dependencies, and timelines across concurrent workstreams
Stakeholder Management
Serve as the primary client-facing delivery lead, managing expectations across clinical, IT, and executive stakeholders within hospitals, PHNs, aged care providers, and government bodies
Provide regular project status updates, milestone tracking, and risk/issue escalation
Drive change management: plan and deliver platform training for clinical and administrative end-users
Coordinate across CareMonitor's internal teams (Product, Engineering, QA, Support) to resolve blockers and keep delivery on track.
Post Go-Live & Continuous Improvement
Manage post go-live stabilisation, issue triage, and transition to BAU support
Build and maintain reusable implementation playbooks, templates, and onboarding checklists
Identify patterns across engagements that can be standardised into repeatable processes
What You Bring
Must-haves:
8+ years in healthcare technology implementation, delivery, or consulting, with direct experience configuring and deploying clinical platforms
Demonstrated experience running clinical discovery workshops and translating care workflows into platform configuration
Strong understanding of healthcare service delivery models
Experience coordinating system integrations in healthcare (HL7, FHIR, or similar interoperability standards
Track record managing multiple concurrent implementation projects with cross-functional teams
Excellent stakeholder management across clinical (nurses, doctors, care coordinators), technical (IT, integration teams), and executive audiences
Comfortable working in Australian timezone (AEST/AEDT) from India, with overlap roughly 5:30 AM to 2:30 PM IST
Strong written and verbal English communication
Strong preferences:
Experience with Australian healthcare settings: hospitals, PHNs, aged care, community care, or government health programs
Familiarity with SaaS platform configuration (not just waterfall IT rollouts)
Exposure to remote patient monitoring, telehealth, or virtual care platforms
Project management certification (PRINCE2, PMP, or Agile/Scrum)
Experience with change management and end-user training in clinical environments
Hands-on with tools like ClickUp, Jira, Confluence, or similar delivery management platforms
Nice-to-haves:
Understanding of Australian healthcare regulatory frameworks and data sovereignty requirements
Experience with mobile health app deployments or white-label product delivery
Familiarity with FHIR-based data exchange, SSO/identity integration patterns
Background in data migration planning for healthcare systems
Why This Role is Challenging (and Interesting)
Every client has a different model of care, different clinical workflows, and different integration landscapes: there is no cookie-cutter deployment
You'll work across hospital in-the-home programs, aged care virtual nursing, government community health, and primary care networks, often simultaneously
The platform is deeply configurable, which means the quality of the implementation is directly shaped by how well you understand the clinical context
You'll bridge a distributed team (India-based engineering, Australia-based clients and leadership) across time zones, which requires discipline and proactive communication

Work arrangement
Yes