Unit Clerk (1428) - Citywide - H00201

Under supervision, performs clerical and receptionist duties on a hospital ward or outpatient clinic, provides support to medical and nursing staff, and acts as liaison between patient and family, medical, nursing and support staff and other hospital departments.
Essential Duties
When assigned to an Inpatient Unit
Transposes physicians' and nurses' orders and comments from notes to patients' medical history files.
Assists in admission, transfer and discharge of patients by processing clerical forms and notifying persons or other departments concerned.
Greets and directs visitors, physicians and hospital personnel.
Assists patients by delivering flowers, menus and mail.
Places telephone calls for patients.
Orders personal items from storage upon request.
Orders newspapers, and performs personal services for patients.
Receives, attaches, prepares and completes medical forms and cards.
Answers phones and places calls according to direction or need.
Performs other related duties as assigned/required.
When assigned to an Outpatient Clinical Setting
Schedules appointments, acts as receptionist, refers patients to appropriate clinics and locations.
Acts as liaison between medical and nursing staff and patients.
Requests and checks medical record charts; processes clinic forms.
Documents patient visits by inputting information into a computer and updating demographic information.
Receives, attaches, prepares and completes medical forms and cards.
Answers phones and places calls according to direction or need.
Performs other related duties as assigned/required.
For all assignments
Depending on the position, required work shifts may include days, part-time, evenings, nights, weekends, and/or holidays.
Working Conditions
Some positions may require employees to work directly with individuals within locked jails and psychiatric facilities, the homeless population and individuals who may have or may be carriers of infectious/communicable diseases.
Experience
Six (6) months* of medical clerical experience in a hospital unit, doctor’s office or equivalent.
This experience must have been gained within the last three (3) years.
Substitution: Completion of a recognized Certified Unit Clerk/Coordinator Program or completion of a recognized Medical Assistant/Clerical Training Program (Health Care Technology Program) may substitute for the required experience.
*Six months of full-time employment is equivalent to 1,000 hours of work experience (1,000 hours of qualifying work experience is based on a 40-hour work week).
Applicants must meet the minimum qualification requirement by the final filing date unless otherwise noted.
VERIFICATION OF EDUCATION AND EXPERIENCE
Every application is reviewed to ensure that you meet the minimum qualifications as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications.
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education or experience verification is required, information on how to verify education and experience requirements, including verifying foreign education credits or degree equivalency, can be found at https://careers.sf.gov/knowledge/experience-education/.
Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Employment type
Full-time

Work arrangement
No