Customer Support & Business Development Executive

📢 We’re Hiring: Customer Support & Business Development Executive
📍 Location: Bangalore
💼 Experience: 1–5 years
🗣️ Communication: Excellent English; strong US English communication preferred
We are looking for a Customer Support & Business Development Executive who can confidently communicate with customers, understand their requirements, resolve queries, and help build stronger customer relationships.
This is a call-intensive role, so we’re looking for someone who is comfortable speaking with customers throughout the day, handling inbound queries, making outbound follow-up calls, and ensuring that every customer interaction is handled professionally.
What you’ll be doing
Handle inbound customer support calls and respond to customer queries.
Make outbound calls and follow-ups with customers and prospects.
Understand customer requirements, concerns, and feedback and communicate the right solution clearly.
Support customers in understanding our AI-powered performance marketing platform and its capabilities.
Coordinate internally with marketing, product, and operations teams to resolve customer requirements.
Identify potential business opportunities during customer conversations and support the business development process.
Maintain regular follow-ups with leads and existing customers.
Handle challenging or unexpected customer conversations with confidence, empathy, and creative problem-solving.
Collect customer feedback and share actionable insights with internal teams.
Build long-term customer relationships through strong communication and consistent support.
What we’re looking for
1–5 years of experience in Customer Support, Customer Success, Business Development, Inside Sales, or a similar customer-facing role.
Strong spoken and written English communication skills; US English communication experience is preferred.
Basic to good understanding of digital/performance marketing, including platforms such as Meta Ads and Google Ads.
An understanding of AI-based performance marketing, MarTech, or SaaS products would be a strong advantage.
Comfortable with high-volume customer conversations and follow-ups.
Ability to understand customer statements beyond the surface level and respond with the right context and solution.
Strong interpersonal skills and a creative, solution-oriented approach to customer conversations.
Ability to explain technical or marketing concepts in a simple and customer-friendly manner.
Comfortable working in a fast-moving technology and AI environment.
Who would be a great fit?
Someone who enjoys talking to customers, understands marketing beyond just a script, can think on their feet, and is excited about how AI is changing performance marketing.
If you have experience across customer support + performance marketing + business development, we’d love to hear from you.
📩 Interested candidates can apply through LinkedIn or share their profile with us.
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Work arrangement
No