Service executives

Company Description Technoex Group is a growing organization focused on delivering reliable, high-quality services to its clients across diverse sectors. The company emphasizes customer satisfaction, operational efficiency, and professional integrity in all engagements. Team members benefit from a collaborative work environment that values initiative, problem-solving, and continuous improvement. Technoex Group offers opportunities for learning, career development, and contributing to impactful service solutions.
Role Description This is a full-time, on-site Service Executive role based in Mumbai. The Service Executive will handle day-to-day customer interactions, respond to inquiries, and ensure timely resolution of service-related issues. Responsibilities include coordinating with internal teams, maintaining accurate service records, monitoring service requests, and following up to ensure commitments are met. The role also involves supporting team initiatives, contributing to process improvements, and upholding company service standards in every customer engagement.
Qualifications
Candidates should possess strong Interpersonal Skills and Customer Service capabilities to build trust and maintain positive client relationships.
Candidates should possess clear and professional Communication skills to manage calls, emails, and face-to-face interactions effectively.
Candidates should possess Team Management and collaboration skills to work efficiently with colleagues and support joint service goals.
Candidates should possess solid Organization Skills to manage multiple service requests, maintain documentation, and meet deadlines.
Relevant experience in a customer-facing or service operations role is preferred.
Ability to work on-site in Mumbai and adapt to a fast-paced environment.
Proficiency with basic office software and service tracking tools.
Minimum educational qualification: diploma or bachelor’s degree in any discipline; higher qualifications are an advantage.

Work arrangement
No