Account Supervisor, MedComm

What Does an Account Supervisor, MedComm Do?
The Account Supervisor role will support the MedComm group and will be responsible for managing medical communications projects from inception to completion. Projects include but are not limited to scientific content development, conference engagements, data visualization, healthcare provider key opinion leader (KOL) engagement, speaker program development and training, advisory boards, virtual and live educational events and innovative omnichannel educational initiatives. The Account Supervisor will manage tactical execution of integrated medical communications plans with an understanding of the agency/client relationship. This role must be able to develop and incorporate strategic planning and cross-functional collaboration within the overall context of account management. The Account Supervisor works alongside Project Management, Medical, Strategy, Creative and Subject Matter Experts (SMEs) to apply data and insights to produce solid project plans. As a main contact for clients and/or agency partners, this role also contributes to the development of tactical plans and acts as day-to-day support on broader strategic efforts alongside the Account Directors. The Account Supervisor is accountable for identifying and meeting client needs and aligning internal processes to ensure successful initiation, management and execution of all projects in which they are involved. This includes leading client presentations, facilitating internal project meetings and participation in a highly engaged cross-functional team. The Account Supervisor takes the lead in the development of detailed campaign and project plans and serves as project owner, with overall responsibility for the finished product/service to client. Other responsibilities include management and delivery of status updates and financial forecasting and tracking of budget, target goals and objectives for the client.
Additional Responsibilities Includes:
Managing projects with strict deadlines, and deliverable drop-dead dates for all peer-to-peer education (speaker decks/training, congress presentations, KOL engagement strategy) across multiple channels (digital, social, in-person, etc.) throughout project lifecycle (creative, client & PRT review, production, deployment)
Responsible for managing the assigned project team in the planning of all program logistics including but not limited to venue/ site selection, contract negotiations, travel, food and beverage, meeting room sets, audio-visual, rooming lists, ground transportation, and ancillary vendors
Customize template documents with program specific information and coordinate distribution to all attendees according to necessary timelines
Coordinate the reconciling of final invoices with EIT Meeting Services Team
Demonstrate ownership and accountability for all EIT agency procedures, processes, and workflow
Maintains and/or exceeds minimum billable utilization percentages for position level
Training and development of junior team members as outlined by upper management
What Are We Looking For?
Approximately 5 to 8 years of related industry experience: client services, advertising/marketing agency and pharmaceutical marketing experience required. Medical communications experience preferred
Bachelor's degree or equivalent education plus professional experience required
Strong and applied experience in marketing and advertising, with expertise in digital strategy, media and technology
Meeting planning/services, live and virtual event management, and congress experience preferred
Ability to approve copy, scope and deliverables before submitted to client, with the highest standards of quality control
Ability to manage multiple high priority projects with competing deadlines simultaneously
Ability to work both independently and in a team structure
Strong command of agency offerings and expertise
Strong client relations skills with proven customer satisfaction
Proven ability to manage projects to successful and collaborative completion
Strong negotiation skills
Ability to intercept changes from multiple partner agencies and clients and triage appropriately; in addition, foster teamwork and cross-collaboration with other internal teams
Previous experience working on medical communications with an understanding of speaker bureau content not limited to traditional speaker presentations, OnDemand videos, banners, and emails.
Strategic skill and strong business acumen
Sound analytical skills
Understanding of web development technologies and processes
Demonstrated ability to supervise and develop Account Administrator and Account Manager team members, as well as partner with/support the Account Director on ad hoc requests, growth opportunities, Congress strategy, etc.
Ability to oversee multiple projects and accounts simultaneously, in a team-oriented environment, in addition to working independently
Strong problem-solving skills, a “what’s possible” mindset
Strong presentation and verbal and written communication skills
Excellent interpersonal skills, always displaying professionalism; ability to handle conflict, resolve problems and manage well in a dynamic environment
Periodic travel required; ability to manage and travel to meetings in the US, on-site with client, or national & regional congresses throughout the year

Employment type
Full-time

Work arrangement
Yes