Enterprise Engagement Manager

About Balboa
Balboa is a product analytics and customer engagement consulting firm, and a premier partner to Pendo. We help some of the world's most innovative enterprises and technology companies bring clarity to product usage, user behavior, and in-app experiences through implementation and ongoing analytics advisory. We're growing fast and looking for an exceptional Enterprise Engagement Manager to lead large-scale programs with precision, insight, and confidence.
About the Role
As an Enterprise Engagement Manager, you will lead the successful delivery of high-impact Pendo implementations, integrations, and product analytics engagements for enterprise clients. You'll serve as the primary orchestrator between clients, Pendo, internal delivery teams, and stakeholders — ensuring clarity, alignment, and measurable progress across every phase of the project.
This role requires a rare blend of project leadership, business acumen, and technical understanding. If you've managed complex software deployments before and thrive in high-stakes, high-collaboration environments, we'd love to meet you.
Key Responsibilities
Lead end-to-end delivery of Pendo-based analytics and user engagement projects for Fortune 2000 clients
Own client communication and stakeholder management throughout the engagement lifecycle
Create and manage project plans, timelines, deliverables, and change management processes
Coordinate with solution architects, product analysts, technical leads, and other stakeholders to ensure client needs are met
Track and report engagement status, risks, and outcomes to both internal and client executives
Manage project budgets and align delivery performance with revenue and margin goals
Continuously refine internal delivery processes and engagement frameworks
Proactively identify and pursue opportunities to deepen client partnerships after the initial Balboa engagement is complete
What You Bring
5+ years of experience managing enterprise software implementation projects
Proven ability to lead cross-functional teams and navigate large, matrixed client organizations
Familiarity with product analytics, customer engagement, or digital experience platforms
Exceptional communication, executive presence, and problem-solving skills
Comfortable managing complex projects with multiple workstreams and stakeholders
Strong grasp of change management principles in a SaaS environment
Experience managing budgets and project financials, including tracking and estimating EAC and % completion as it relates to revenue recognition
Experience with Pendo is a major plus
PMP or similar certifications are a bonus, but not required

Work arrangement
Yes