Account Manager

Remote in New York or New Jersey, with regular client visits and roughly monthly travel to our facility in Imperial, PA. Full time. Base salary $100,000 to $120,000 plus benefits.
About SDC Nutrition
SDC Nutrition is a cGMP and NSF certified contract manufacturer of dietary supplements: powders, capsules, tablets and sachets, made in our new facility in Imperial, PA, just outside Pittsburgh. Our clients are supplement and nutrition brands, many of them in the New York and New Jersey area, who trust us to formulate, manufacture and deliver their products on time and to spec. We are growing, backed by a private equity partner, and building an account management team that sits closer to the customers it serves.
The role
You will own a book of existing contract manufacturing clients and be their day-to-day point of contact. Your job is to keep them informed, keep their projects moving, and keep them growing with us. You will spend real time in front of customers in the NY and NJ area, and you will work closely with our project management, product development, quality and production teams in Pennsylvania to make sure what we promised is what ships. This role reports to SDC's head of sales.
What you will do
Serve as the primary contact for a portfolio of contract manufacturing clients, with a regular cadence of calls, visits and updates
Drive retention and growth by understanding each client's business and product roadmap, and spotting opportunities for reorders, line extensions and new SKUs
Coordinate with project management on quotes, RFPs, timelines and change requests, and keep clients informed on status
Facilitate communication between clients and our internal teams (project management, product development, quality, production, shipping) so nothing falls through the cracks
Track account health and pipeline in HubSpot and report progress to leadership
Bring client feedback back to the business to improve products, service and process
Identify and resolve bottlenecks before they become client problems
Travel to client sites in NY, NJ and the Northeast, and to our Imperial, PA facility roughly monthly for onboarding and team time
What we are looking for
3+ years in account management, customer success or B2B sales in contract manufacturing, dietary supplements, food and beverage, nutraceuticals, CPG or a related manufacturing environment
Based in New York or New Jersey, able to visit clients in the metro area regularly and travel overnight as needed
Comfortable with technical conversations about formulation, specifications, lead times and quality, and able to translate between clients and a plant
Organized and detail oriented; you keep commitments and keep people informed without being asked
Strong written and verbal communication and a customer first mindset
Proficient with MS Office and a CRM (HubSpot experience is a plus)
Bachelor's degree in business or a related field, or equivalent experience
Must be able to pass a background check and drug screen
Compensation and benefits
Base salary $100,000 to $120,000, depending on experience
Medical, dental and vision insurance
401(k) with company match
Paid time off and paid company holidays
Company laptop and phone; travel expenses reimbursed
How to apply
Apply through LinkedIn or send your resume to hr@sdcnutrition.com with "Account Manager NY/NJ" in the subject line.
SDC Nutrition is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.

Work arrangement
Yes